Remove Internet Remove Outage Remove Pandemic
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Overcoming the Challenges of Contact Center Data

Pure Storage

Prior to the pandemic, many enterprises were reluctant to fully move to contact center as-a-service (CCaaS) environments, despite the availability of the technology. Simplified integrations with other as-a-service tools and technologies, including AI and even the internet of things (IoT). The Rise of CCaaS.

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The Times They Are a-Changin’: Adapting to Change as a BCM Professional

MHA Consulting

Organizations now have to contend with a heightened risk of drought, flooding, heat waves, wildfires, hurricanes, political unrest, global conflict, cyberattack, power outages, active shooters, supply chain disruptions, pandemic, social-media impacts, and all the rest. Operational resilience.

BCM 98
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Gone With the Wind: 12 BCM Practices That Have Become Outdated 

MHA Consulting

A partial list would include: the 9/11 terrorist attacks, the rise of the internet and cell phones, the spread of cybercrime, globalization and the lengthening of supply chains, the COVID pandemic, the growing impact of climate change, growing international tensions, the shortening of attention spans, and the rise in cloud computing.

BCM 98
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Top 10 Resources to Help You Become a BCM Ninja 

MHA Consulting

Anything and everything is out there regarding how you can protect your organization and its stakeholders from disruptions and recover quickly when outages occur. Building a relationship with these knowledgeable and dedicated folks ahead of time can make all the difference when and if you experience an outage or disaster.

BCM 98
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What Is Cyber Extortion? Tips for Securing Your Data

Pure Storage

Sextortion scams surged during the COVID-19 pandemic, with attackers sending emails claiming to have hacked webcams or email accounts, demanding Bitcoin to delete the alleged footage. Service outages ultimately frustrate customers, leading to churn and loss of trust. report incidents to the FBIs Internet Crime Complaint Center (IC3).

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The Cloud: You’re Using It Wrong

NexusTek

Software-as-a-Service, or SaaS, allows users to access cloud-based data and software from any device with an internet connection. The pandemic changed that. Disasters can be natural, such as a flood or hurricane, or technical, such as a power outage or cyberattack. That’s right…from anywhere on any device.

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Coronavirus and the Need for a Remote Workforce Failover Plan

NexusTek

READ TIME: 4 MIN March 4, 2020 Coronavirus and the Need for a Remote Workforce Failover Plan For some businesses, the Coronavirus is requiring them to take a deep dive into remediation options if the pandemic was to effect their workforce or local community. power outages, email outages, etc).