So You Got A Bad Review. Now What?
Bernstein Crisis Management
FEBRUARY 24, 2021
When your rating drops on review sites, it’s time for a quick crisis management response. While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday situations for most. And, while a few bad reviews won’t make headlines, they can do a lot more damage than you may expect.
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