5 Crisis-Causing Customer Service Mistakes To Avoid
Bernstein Crisis Management
NOVEMBER 2, 2022
5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.
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