Sat.Oct 29, 2022 - Fri.Nov 04, 2022

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5 Crisis-Causing Customer Service Mistakes To Avoid

Bernstein Crisis Management

5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.

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Disaster Damage Prediction Using AI and Aerial Imagery

Disaster Zone Podcast

With the advent of climate change impacts now becoming very evident via the size and frequency of disasters, it is the insurance industry that is taking notice. They cannot depend on what losses have been for decades to project into the future about what their losses might be for the properties they insure. In this podcast we learn about how 3D technology and Artificial Intelligence (AI), using high resolution arial mapping, can help insurance companies price their insurance properly, and unders

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RAND Report on Lessons Learned from Covid-19

Recovery Diva

From RAND: Lessons Learned from the COVID-19 Outbreak; Preventing and Managing Future Pandemics. (84 pp). “The coronavirus disease 2019 pandemic that began in late 2019 and continues as of the writing of this Perspective in summer 2022 has been the cause of both tremendous tragedy—in lives lost and economic hardship—and great triumph in the rapid development of effective vaccines.

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Nuclear Weapons and Putin's 'Holy War'

The Rand Blog

Russia's nuclear saber-rattling has shifted the stakes of the war in Ukraine. But enabling Russia's blackmail doesn't prevent the catastrophic costs of nuclear escalation. It merely shifts those costs away from Russia and into the future, inviting other nuclear states to pull the same move for their conquests.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Why It Pays To Educate Employees On Crisis Management

Bernstein Crisis Management

Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis prevention through response and recovery. Having a well-prepared staff is key to avoiding crises where you can … and responding effectively where you can’t.

More Trending

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FEMA S&T Issues New Grant to Stabilize Community Resources

Recovery Diva

From HStoday: DHS S&T Issues $1.9M Contract to Help FEMA Stabilize Community Resources in Disasters – The Department of Homeland Security (DHS) Science and Technology Directorate announced a $1,994,442 contract award to G&H International Services, Inc. (G&H International) to design, develop and implement a Community Lifeline Status System (CLSS) for the Federal Emergency Management Agency (FEMA).

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How Veterans Fare in the Civilian Labor Market

The Rand Blog

Around 200,000 service members transition to the civilian labor market every year. They often find it's like falling into another dimension, one where employers don't even speak the same language. More than a decade of RAND research has sought to ease that transition.

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New Cybersecurity Regulations To Impact South Florida Businesses

LAN Infotech

New Cybersecurity Regulations To Impact South Florida Businesses. We live in a world of unrelenting technological advancement and digitalization. Fuelled by a rising volume of sensitive information moving across interconnected and integrated systems, the cybersecurity threat landscape is growing exponentially in scope, scale, and complexity. The rise of emerging technologies such as 5G connectivity and the Internet of Things (IoT) will only exacerbate the situation.

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Scary DR Stories 2022: Stranger Disasters and Gasping Recoveries

Zerto

October may have come to an end, but the stranger disasters that organizations face are still happening every day and will continue to rise. Top Three Cyber Threats of 2022. This year, the top three shared challenges of organizations were: Ransomware and the rise of RaaS— Ransomware continues to increase yearly, with attacks happening every 11 seconds, and it is estimated to be a $265 billion industry by 2031.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Recovery After H. Sandy

Recovery Diva

From the NY Times: Five Ways to Prevent the Next Sandy. When Hurricane Sandy deluged New York City, leaders promised bold action. Ten years later, it’s fair to ask: What, exactly, has been done? Another article on actions by the NY Port Authority.

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How to Gain Traction for your Business Continuity Program

BryghtPath

Gaining traction for business continuity and crisis management activities with people (who aren’t already on the business continuity bandwagon) has always been challenging. And now we’re stuck in a crisis fatigue hangover of unprecedented proportions. It’s no surprise that nearly every single business continuity professional we talk to right now is struggling to get their … The post How to Gain Traction for your Business Continuity Program appeared first on Bryghtpath.

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Transformation Depends on People. Empower Them with Flexible Services

Pure Storage

Predicting the chances for success of a chosen transformation initiative isn’t a black box. Often, it’s directly related to your people and their ability to apply critical thinking. But they need the space and time to do so. . In this article, I’ll take a high-level look at a common transformation pitfall, and explain how a flexible approach to consuming technology can help to avoid it.

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Security Industry Association Expands Government Relations Team to Better Serve Its Members

Security Industry Association

Patrick Russell – associate director of government relations – and Colby Williams – senior manager of government relations – will support the development and execution of SIA’s legislative and regulatory initiatives. SILVER SPRING, Md. – The Security Industry Association (SIA) has named Patrick Russell as its new associate director of government relations and Colby Williams as its new senior manager of government relations.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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New CRS Report on FEMA’s Individuals and Household Program.

Recovery Diva

From the Congressional Research Office: Disaster Survivor FAQ: FEMA Individuals and Households Program. (11pp).

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Holiday lighting: To inspect or not to inspect, that is the question

National Fire Protection Association

As the holidays approach us some may wonder, do I need an electrical inspection to hang my holiday decorative lighting? The answer is maybe. I know, probably not the answer you were thinking. The decision to require an inspection often lies with the authority having jurisdiction (AHJ) along with any applicable laws. The AHJ will likely consider the type of lighting or wiring that is being installed when making the decision.

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Overcoming MSP tool sprawl: The magic of integrated tools

Acronis

Join us at the Acronis #CyberFit Summit 2022 and see how Acronis integrates with different popular service provider tools in a live environment. If you are a managed service provider and use more than three tools to manage your clients, this session is for you!

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The Importance of Building a Culture of Trust and Compliance

Fusion Risk Management

As risk professionals, we talk a lot about building a culture of accountability and promoting our core values of integrity and trust. The programs that we design and nurture exist to keep our organizations safe – whether it be from threats like risk assumed by a third party, the global nature of our jobs, threats to our workforce by COVID-19, labor shortages, or cyberattacks.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Ukraine's Crimea Conundrum

The Rand Blog

Ukraine could be prudent to manage expectations about potential Crimea outcomes. Kyiv and its Western partners might benefit from a careful analysis of choices.

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Backflow Preventer Types

National Fire Protection Association

When a fire protection system (non-potable water system) is connected to the public water supply, the systems are said to be cross connected. In some localities, cross connections may be prohibited or closely regulated by health authorities. Improperly protected water systems have the potential to lead to illness and even in some cases death. Federal regulations require states to provide quality water when it is intended for public consumption.

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Open Policy Agent support for Kubernetes using Citrix Ingress Controller

Citrix

Sometimes you need a general-purpose policy engine that unifies policy enforcement across the stack. That policy engine can give you a centralized decision-making entity for systems that involve multiple NetScalers or multiple distributed devices. Open Policy Agent (OPA) enables you … The post Open Policy Agent support for Kubernetes using Citrix Ingress Controller first appeared on Citrix Blogs.

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Improving Communications With Microsoft Teams’ New Scheduled Chat Feature

LAN Infotech

Improving Communications With Microsoft Teams’ New Scheduled Chat Feature. Key Points in This Article. Microsoft Teams allows users to schedule the chat messages they compose up to seven days in the future. Scheduled chat messages can be edited or deleted before sending as necessary. This feature, available for 1:1 Teams Chat conversations, can help users communicate more effectively in several ways.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Dog Tag Bakery: A Fresh Start for Veterans

The Rand Blog

A bakery in Washington, D.C., brings together service-disabled post–9/11 veterans, military spouses, and caregivers. For five months, they are immersed in an intensive entrepreneurial-focused business program. It's become a model for helping veterans and others in the military community reestablish their lives.

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NFPA Experts Discuss the Digitalization of Skilled Trades in September Live Event

National Fire Protection Association

In September, the NFPA hosted a panel discussion exploring the role of digital tools in modernizing the skilled trades industry. Moderated by Katie Twist, NFPA Senior Marketing Manager, panelists Kyle Spencer, Director of NFPA LiNK®, Erik Hohengasser, Electrical Technical Lead, and Jonathan Hart, Fire Protection Technical Lead sat down to discuss industry trends, challenges, and the technologies that are moving the needle for tradespeople in various lines of work.

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Disaster Zone Podcast: ‘Disaster Damage Prediction Using AI and Aerial Imagery’

Disaster Zone

Helping insurance companies price their policies and estimate damages.

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Announcing Europe-based Citrix DaaS control plane on Google Cloud

Citrix

There has been no lack of exciting news coming from the Citrix and Google partnership this year. From introducing two new purpose-built Citrix DaaS editions in the Google Marketplace to rolling out new technical capabilities like Citrix Provisioning Service for … The post Announcing Europe-based Citrix DaaS control plane on Google Cloud first appeared on Citrix Blogs.

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How Should the U.S. Military Share Secrets?

The Rand Blog

For security cooperation to work, allies may need access to details of U.S. military plans and activities. But does the need for a clearly defined U.S. advantage prevent sharing information that may be broadly in the U.S. interest? Who should evaluate this advantage, and at what level?