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5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.
With the advent of climate change impacts now becoming very evident via the size and frequency of disasters, it is the insurance industry that is taking notice. They cannot depend on what losses have been for decades to project into the future about what their losses might be for the properties they insure. In this podcast we learn about how 3D technology and Artificial Intelligence (AI), using high resolution arial mapping, can help insurance companies price their insurance properly, and unders
As businesses increasingly adopt automation, finance leaders must navigate the delicate balance between technology and human expertise. This webinar explores the critical role of human oversight in accounts payable (AP) automation and how a people-centric approach can drive better financial performance. Join us for an insightful discussion on how integrating human expertise into automated workflows enhances decision-making, reduces fraud risks, strengthens vendor relationships, and accelerates R
Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis prevention through response and recovery. Having a well-prepared staff is key to avoiding crises where you can … and responding effectively where you can’t.
Russia's nuclear saber-rattling has shifted the stakes of the war in Ukraine. But enabling Russia's blackmail doesn't prevent the catastrophic costs of nuclear escalation. It merely shifts those costs away from Russia and into the future, inviting other nuclear states to pull the same move for their conquests.
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Russia's nuclear saber-rattling has shifted the stakes of the war in Ukraine. But enabling Russia's blackmail doesn't prevent the catastrophic costs of nuclear escalation. It merely shifts those costs away from Russia and into the future, inviting other nuclear states to pull the same move for their conquests.
Demand for IT services has increased dramatically as environments evolve to support hybrid work in an always-on global market. Improving operational efficiencies is key to keeping pace with the demand without drastically increasing IT cost. Some examples include automating IT processes, such as patch and vulnerability management, and using remote monitoring and management (RMM) tools […].
From RAND: Lessons Learned from the COVID-19 Outbreak; Preventing and Managing Future Pandemics. (84 pp). “The coronavirus disease 2019 pandemic that began in late 2019 and continues as of the writing of this Perspective in summer 2022 has been the cause of both tremendous tragedy—in lives lost and economic hardship—and great triumph in the rapid development of effective vaccines.
Around 200,000 service members transition to the civilian labor market every year. They often find it's like falling into another dimension, one where employers don't even speak the same language. More than a decade of RAND research has sought to ease that transition.
During a crisis, successful organizations are led by strong leaders who communicate continuously with all stakeholders and have plans that are flexible enough to allow changes to be made on the fly. What You'll Learn: Understanding the characteristics of actionable business continuity plans. Step-by-step guidance on building robust and adaptable BCPs.
New Cybersecurity Regulations To Impact South Florida Businesses. We live in a world of unrelenting technological advancement and digitalization. Fuelled by a rising volume of sensitive information moving across interconnected and integrated systems, the cybersecurity threat landscape is growing exponentially in scope, scale, and complexity. The rise of emerging technologies such as 5G connectivity and the Internet of Things (IoT) will only exacerbate the situation.
From HStoday: DHS S&T Issues $1.9M Contract to Help FEMA Stabilize Community Resources in Disasters – The Department of Homeland Security (DHS) Science and Technology Directorate announced a $1,994,442 contract award to G&H International Services, Inc. (G&H International) to design, develop and implement a Community Lifeline Status System (CLSS) for the Federal Emergency Management Agency (FEMA).
October may have come to an end, but the stranger disasters that organizations face are still happening every day and will continue to rise. Top Three Cyber Threats of 2022. This year, the top three shared challenges of organizations were: Ransomware and the rise of RaaS— Ransomware continues to increase yearly, with attacks happening every 11 seconds, and it is estimated to be a $265 billion industry by 2031.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Predicting the chances for success of a chosen transformation initiative isn’t a black box. Often, it’s directly related to your people and their ability to apply critical thinking. But they need the space and time to do so. . In this article, I’ll take a high-level look at a common transformation pitfall, and explain how a flexible approach to consuming technology can help to avoid it.
From the NY Times: Five Ways to Prevent the Next Sandy. When Hurricane Sandy deluged New York City, leaders promised bold action. Ten years later, it’s fair to ask: What, exactly, has been done? Another article on actions by the NY Port Authority.
Gaining traction for business continuity and crisis management activities with people (who aren’t already on the business continuity bandwagon) has always been challenging. And now we’re stuck in a crisis fatigue hangover of unprecedented proportions. It’s no surprise that nearly every single business continuity professional we talk to right now is struggling to get their … The post How to Gain Traction for your Business Continuity Program appeared first on Bryghtpath.
Fraud is a battle that every organization must face – it’s no longer a question of “if” but “when.” Every organization is a potential target for fraud, and the finance department is often the bullseye. From cleverly disguised emails to fraudulent payment requests, the tactics of cybercriminals are advancing rapidly. Drawing insights from real-world cases and industry expertise, we’ll explore the vulnerabilities in your processes and how to fortify them effectively.
Patrick Russell – associate director of government relations – and Colby Williams – senior manager of government relations – will support the development and execution of SIA’s legislative and regulatory initiatives. SILVER SPRING, Md. – The Security Industry Association (SIA) has named Patrick Russell as its new associate director of government relations and Colby Williams as its new senior manager of government relations.
As the holidays approach us some may wonder, do I need an electrical inspection to hang my holiday decorative lighting? The answer is maybe. I know, probably not the answer you were thinking. The decision to require an inspection often lies with the authority having jurisdiction (AHJ) along with any applicable laws. The AHJ will likely consider the type of lighting or wiring that is being installed when making the decision.
Ukraine could be prudent to manage expectations about potential Crimea outcomes. Kyiv and its Western partners might benefit from a careful analysis of choices.
Join us at the Acronis #CyberFit Summit 2022 and see how Acronis integrates with different popular service provider tools in a live environment. If you are a managed service provider and use more than three tools to manage your clients, this session is for you!
The Complete Guide to Mastering Business Continuity is a step-by-step resource for developing an effective Business Continuity Management (BCM) program and navigating challenges. Whether building from scratch or enhancing a plan, this guide offers practical tools, expert advice, and strategies to ensure resilience. What You’ll Learn: Key elements of BCM and resiliency Steps to build and test your Business Continuity Plan (BCP) Conducting risk assessments and BIAs Integrating cybersecurity into p
Sometimes you need a general-purpose policy engine that unifies policy enforcement across the stack. That policy engine can give you a centralized decision-making entity for systems that involve multiple NetScalers or multiple distributed devices. Open Policy Agent (OPA) enables you … The post Open Policy Agent support for Kubernetes using Citrix Ingress Controller first appeared on Citrix Blogs.
When a fire protection system (non-potable water system) is connected to the public water supply, the systems are said to be cross connected. In some localities, cross connections may be prohibited or closely regulated by health authorities. Improperly protected water systems have the potential to lead to illness and even in some cases death. Federal regulations require states to provide quality water when it is intended for public consumption.
A bakery in Washington, D.C., brings together service-disabled post–9/11 veterans, military spouses, and caregivers. For five months, they are immersed in an intensive entrepreneurial-focused business program. It's become a model for helping veterans and others in the military community reestablish their lives.
Improving Communications With Microsoft Teams’ New Scheduled Chat Feature. Key Points in This Article. Microsoft Teams allows users to schedule the chat messages they compose up to seven days in the future. Scheduled chat messages can be edited or deleted before sending as necessary. This feature, available for 1:1 Teams Chat conversations, can help users communicate more effectively in several ways.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
There has been no lack of exciting news coming from the Citrix and Google partnership this year. From introducing two new purpose-built Citrix DaaS editions in the Google Marketplace to rolling out new technical capabilities like Citrix Provisioning Service for … The post Announcing Europe-based Citrix DaaS control plane on Google Cloud first appeared on Citrix Blogs.
In September, the NFPA hosted a panel discussion exploring the role of digital tools in modernizing the skilled trades industry. Moderated by Katie Twist, NFPA Senior Marketing Manager, panelists Kyle Spencer, Director of NFPA LiNK®, Erik Hohengasser, Electrical Technical Lead, and Jonathan Hart, Fire Protection Technical Lead sat down to discuss industry trends, challenges, and the technologies that are moving the needle for tradespeople in various lines of work.
For security cooperation to work, allies may need access to details of U.S. military plans and activities. But does the need for a clearly defined U.S. advantage prevent sharing information that may be broadly in the U.S. interest? Who should evaluate this advantage, and at what level?
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