June, 2017

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Thoughts on the Manchester Arena suicide attackĀ 

Crisis Response Journal

Fiona Petty, who works in the field of preventing the radicalisation of vulnerable people, reflects on some of the lessons from the Manchester Arena suicide bomb attack By Fiona Petty

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All Outages Like British Air are ALWAYS Human Error!

Alternative Resiliency Services Corp

​Finger-pointing is a natural consequence of breaches and system interruptions. Power failure? Component shutdown? Programming glitch? The biggest lesson organizations should learn from incidents like the British Air disruption is that they are all , at their root, caused by human error. Hardware and software are not infallible, but ‘wetware’ is the ultimate cause of every – every – disruption.

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Tables Turned ā€“ Managing a Reputation Incident

Plan B Consulting

This week Charlie discusses reputation management, in response to the negative reaction he received for his bulletin titled ‘The Grenfell Fire Fallout…’ As a consultant, you spend your time telling others how to manage incidents, but you very rarely get a chance to actually manage one. My chance to manage a reputation incident came a couple of weeks ago.

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Top 10 CISO Benefits of Participating on Customer Advisory Boards

Behavior Group

Top 10 CISO Benefits, CISO, Information Security Officer In their perpetual battle against external cyber threats, understanding and addressing evolving regulations and gathering resources to meet escalating security demands, Chief Information Security Officers (CISOs) are a busy, if not overburdened, bunch these days. And while focusing on their pressing jobs demands their full-time attention during… Continue reading.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Marawi fighting continues amid fears for displaced populationĀ 

Crisis Response Journal

Lina Kolesnikova reflects on the ongoing situation in the Philippine city of Marawi, where thousands of residents have fled after fighting between the country's armed forces and rebels.

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Tables Turned ā€“ Managing a Reputation Incident

Plan B Consulting

This week Charlie discusses reputation management, in response to the negative reaction he received for his bulletin titled ‘The Grenfell Fire Fallout…’ As a consultant, you spend your time telling others how to manage incidents, but you very rarely get a chance to actually manage one. My chance to manage a reputation incident came a couple of weeks ago.

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Preparing for Inevitable Cyberattacks on Physical Security Systems

Behavior Group

Cyberattacks on Physical Security Systems, cybersecurity When it comes to potential cyberattacks, the Boy Scoutsā€™ motto says it all: ā€œBe prepared.ā€ In other words, make sure youā€™re always in a state of readiness. This is especially true when youā€™re talking about installing multi-component security solutions. Itā€™s no longer enough to harden an organizationā€™s network infrastructure.… Continue reading.

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Emergency Preparedness Essentials: 5 Things CSOs Should Know

Behavior Group

Emergency Preparedness, business continuity, disaster recovery In order to ensure the safety and security of an organizationā€™s personnel, a Chief Security Officer (CSO) must be able to identify, assess and develop appropriate responses to a wide range of potential and actual threats as they evolve in real time. This presents a Herculean challenge since security,… Continue reading.

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Recent Terrorist Attacks ā€“ Practice Makes Perfect

Plan B Consulting

This week Charlie looks at the response to the recent terror attacks and discusses the importance of exercising plans for these kind of events. Again, like the terrorist attack in Manchester, the response by individuals to the London Bridge terror attack last Saturday made me proud to be British. The off-duty policeman rugby tackling one of the terrorists, the British Transport Police officer armed with just a baton fighting one of the knifemen and the people who threw bottles, chairs and tables

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Recent Terrorist Attacks ā€“ Practice Makes Perfect

Plan B Consulting

This week Charlie looks at the response to the recent terror attacks and discusses the importance of exercising plans for these kind of events. Again, like the terrorist attack in Manchester, the response by individuals to the London Bridge terror attack last Saturday made me proud to be British. The off-duty policeman rugby tackling one of the terrorists, the British Transport Police officer armed with just a baton fighting one of the knifemen and the people who threw bottles, chairs and tables

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Building a strong cybersecurity program for the long haul

Behavior Group

cybersecurity program, security awareness Patch Tuesday is approaching and there is a chance it might be a boring one. Hopefully, I didnā€™t jinx things by saying that, but I think most of what weā€™ll see is a bit of volume on the third-party side. Before we get into the forecast, though, letā€™s talk about the… Continue reading. The post Building a strong cybersecurity program for the long haul appeared first on Behaviour Portugal.

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Why resilience is not the saviour of Business Continuity

Plan B Consulting

Following his recent bulletin on why he thinks the business continuity profession is in decline, Charlie looks at why he does not think resilience is the solution. A couple of weeks ago, I wrote a bulletin on why I think the business continuity profession is in decline. This week I will discuss why I donā€™t think resilience is the saviour the business continuity world is looking for.

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Football attacks ā€“ are we ready?

Plan B Consulting

This week Charlie looks at attacks at sporting events and wonders whether football, and managers of other sports venues, are ready to respond to a terrorist attack. Reading about the attack on the team bus of Borussia Dortmund this week, got me thinking about incidents and football and whether this could be a new trend in terrorism; the attack of high profile sports teams.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: youā€™ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect thereā€™s something going on that training canā€™t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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The British Airways IT Outage ā€“ An Alternative View

Plan B Consulting

This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation. The pictures of stranded passengers sleeping on the floor at Gatwick and Heathrow are not good for the reputation of British Airways. I noticed, with slight amusement, that every business continuity and IT armchair pundit have taken to social media to express their outrage.

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Why resilience is not the saviour of Business Continuity

Plan B Consulting

Following his recent bulletin on why he thinks the business continuity profession is in decline, Charlie looks at why he does not think resilience is the solution. A couple of weeks ago, I wrote a bulletin on why I think the business continuity profession is in decline. This week I will discuss why I donā€™t think resilience is the saviour the business continuity world is looking for.

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Football attacks ā€“ are we ready?

Plan B Consulting

This week Charlie looks at attacks at sporting events and wonders whether football, and managers of other sports venues, are ready to respond to a terrorist attack. Reading about the attack on the team bus of Borussia Dortmund this week, got me thinking about incidents and football and whether this could be a new trend in terrorism; the attack of high profile sports teams.

Sports 52
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The British Airways IT Outage ā€“ An Alternative View

Plan B Consulting

This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation. The pictures of stranded passengers sleeping on the floor at Gatwick and Heathrow are not good for the reputation of British Airways. I noticed, with slight amusement, that every business continuity and IT armchair pundit have taken to social media to express their outrage.

Outage 52
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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Weā€™ve all been there. Youā€™ve been given a pile of dry content and asked to create a compelling eLearning course. Youā€™re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this ā€œboringā€ content and create something relevant and engaging? Many instructional designers will say, ā€œBoring in means boring out.

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The Grenfell Fire Falloutā€¦

Plan B Consulting

This week Charlie shares some thoughts on how organisations should react if they are caught up, blamed, or implicated in causing a major incident. The full tragedy of the Grenfell Tower fire is slowly unfolding and I am sure all readers of the bulletin join me in sending our thoughts and prayers to those who have been affected by the tragedy. I am sure there will be lots of lessons learned from this disaster and these will be revealed over the coming days, weeks and months.

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The Grenfell Fire Falloutā€¦

Plan B Consulting

This week Charlie shares some thoughts on how organisations should react if they are caught up, blamed, or implicated in causing a major incident. The full tragedy of the Grenfell Tower fire is slowly unfolding and I am sure all readers of the bulletin join me in sending our thoughts and prayers to those who have been affected by the tragedy. I am sure there will be lots of lessons learned from this disaster and these will be revealed over the coming days, weeks and months.

Media 40
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Business Continuity ā€“ The Future?

Plan B Consulting

Following his recent bulletins about whether business continuity is in decline and why resilience is not the solution, this week Charlie looks at how BC managers can save the profession. Over the last couple of bulletins I have discussed whether business continuity is in decline, and whilst moving into a resilience role may be a good career choice for the business continuity manager, it is not the silver bullet which is going to save the profession.

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Incident Micromanagement ā€“ Good or bad?

Plan B Consulting

After attending the Scottish Continuity Resilient Scotland Conference, Charlie shares his thoughts on incident micromanagement and the Government’s response to the travel chaos caused by heavy snowfall in 2010. Yesterday I attended the Scottish Continuity Resilient Scotland Conference at the RBS Headquarters in Edinburgh. The opening speaker was John Swinney MSP, Deputy First Minister and Cabinet Secretary for Education and Skills.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos ā€“ Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Business Continuity ā€“ The Future?

Plan B Consulting

Following his recent bulletins about whether business continuity is in decline and why resilience is not the solution, this week Charlie looks at how BC managers can save the profession. Over the last couple of bulletins I have discussed whether business continuity is in decline, and whilst moving into a resilience role may be a good career choice for the business continuity manager, it is not the silver bullet which is going to save the profession.

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Incident Micromanagement ā€“ Good or bad?

Plan B Consulting

After attending the Scottish Continuity Resilient Scotland Conference, Charlie shares his thoughts on incident micromanagement and the Government’s response to the travel chaos caused by heavy snowfall in 2010. Yesterday I attended the Scottish Continuity Resilient Scotland Conference at the RBS Headquarters in Edinburgh. The opening speaker was John Swinney MSP, Deputy First Minister and Cabinet Secretary for Education and Skills.

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United Airlines Incident ā€“ Some different thoughts!

Plan B Consulting

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. Three passengers went voluntarily, but one passenger, Dr David Dao, refused to vacate his seat and was hauled off the plane by the airportā€™s security

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United Airlines Incident ā€“ Some different thoughts!

Plan B Consulting

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. Three passengers went voluntarily, but one passenger, Dr David Dao, refused to vacate his seat and was hauled off the plane by the airportā€™s security

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A Business Continuity Managerā€™s Guide to Fake News

Plan B Consulting

This week Charlie discusses the ever emerging issue of ‘fake news’ and what impact it can have within Business Continuity. These days, every second article, radio broadcast or TV news bulletin seems to be full of stories of fake news or about fake news. So this week, I thought we could take a look at what fake news actually is, and what we as business continuity people can do about the phenomenon.