November, 2022

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Why It Pays To Educate Employees On Crisis Management

Bernstein Crisis Management

Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis prevention through response and recovery. Having a well-prepared staff is key to avoiding crises where you can … and responding effectively where you can’t.

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5 Crisis-Causing Customer Service Mistakes To Avoid

Bernstein Crisis Management

5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.

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Rebuilding Disaster-Damaged Homes in the Future

Recovery Diva

From Politico: Dream homes and disasters: Is the government ready to confront climate risk? “Billions of new taxpayer dollars are aimed at helping victims of extreme weather leave their vulnerable homes. But without a lot of teeth, the federal programs may just perpetuate the problem.

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The Threat of Cyber Attacks is Taking a Serious Psychological Toll on Security Professionals

DRI Drive

Are you confident your BCM strategies can withstand a successful cyber attack? If you’re concerned about your organization’s capabilities, you’re far from alone, according the new research. A Wakefield Research study based on responses from 1,600 security and IT leaders worldwide found that 92% are concerned they will be unable to maintain business continuity if […].

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The Complete Guide to Mastering Business Continuity

The Complete Guide to Mastering Business Continuity is a step-by-step resource for developing an effective Business Continuity Management (BCM) program and navigating challenges. Whether building from scratch or enhancing a plan, this guide offers practical tools, expert advice, and strategies to ensure resilience. What You’ll Learn: Key elements of BCM and resiliency Steps to build and test your Business Continuity Plan (BCP) Conducting risk assessments and BIAs Integrating cybersecurity into p

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Disasters Can Affect Academic Performance for Years

Recovery Diva

From The Conversation: Disasters like Hurricane Ian can affect academic performance for years to come. An excerpt: “One of the most important lessons is that just as it will likely take years to rebuild the infrastructure and homes hit by Hurricane Ian, it could take a similar amount of time to help some children regain a sense of normalcy. My own research – and that of many others – shows that while children are often resilient in the face of disasters, the effects of trauma can be insidi

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The Drifting Menace

The Rand Blog

The drifting mine threat is not going away: they are simple, effective weapons that are easily made and deployed even by actors with limited naval capabilities. A holistic approach to tactics, enforcement, and technology development could help counter the threat and maintain future freedom of the seas.

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Fire Safety for Electric Vehicles and Other Modern Vehicles in Parking Structures

National Fire Protection Association

In spite of the global supply chain issues and loss of vehicles in the Felicity Ace cargo ship fire, the sales of electric vehicles (EVs) has been on the move, hitting 6.6 million in 2021, which is more than triple their market share from two years earlier. While this might be good news for our environment, it also brings unique fire challenges to both first responders and fire protection designers.

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Satellite Communications in Disasters

Disaster Zone Podcast

Communications in disasters has always been an issue—across the board. In this podcast we dive into what makes communications so difficult in a disaster and how having communications options and redundancy is critical. Today’s guest is James Clevenger. He has been in the telecommunications industry for over 20 years, the past 15 of which he has supported both state and federal agencies and their missions.

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European Union Announces Top 10 Emerging Cyber Threats

DRI Drive

Cyber threats are top of mind for modern resilience professionals – but what kind of threats are coming in the future, and are you ready for them? The European Union Agency for Cybersecurity (ENISA) has released a list of security threats it expects to emerge by 2030, as part of a “foresight exercise.” While many […]. The post European Union Announces Top 10 Emerging Cyber Threats appeared first on DRI Drive.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Important New GAO Report on Recovery

Recovery Diva

From the GAO a brief intro and access to the full report, which is 101 pages. One page Highlights. Full Report: Disaster Recovery – Actions Needed to Improve the Federal Approach.

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Disaster Management and Information Technology

Disaster Zone

Professional Response and Recovery Management in the Age of Disasters

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Scott Davis and Cyber Security Professionals Raise 200k for Charity

Scott R. Davis

November 11, 2022 - Orlando Florida | Scott R. Davis along with 16 fellow IT Security Professionals participated in the inaugural Charity Beard Shave at Connectwise's IT Nation. Spearheaded by Ian and Carrie Richardson and Matt Lee the Charity Beard Shave targeted $100k in donations which would benefit Hackers 4 Vets, Women Who Code, Bits and Bytes Cybersecurity, Bike Walk Wichita, and the Diversity Cyber Council.

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Let us Cyber Protect the Future starting today

Acronis

Whether you are here with Acronis in person, attending virtually, following us online for live updates, or planning to check back for recorded sessions, read some top takeaways from our keynote presentations and roadmap session here.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Supply Chain Insights

Disaster Zone Podcast

Supply chains have become incredibly complex. In this podcast we have a supply chain expert sharing his insights on the history of supply chains in general and then how we have ended up with so much complexity, dependencies and interdependencies. Philip Palin is the author of Out of the Whirlwind: Supply and Demand after Hurricane Maria , published by Rowman & Littlefield (2019).

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What Does the Twitter Chaos Mean for Disaster Response?

DRI Drive

Elon Musk’s takeover of Twitter has drawn a lot of attention to the inner workings of the social media network. But for resilience professionals, the bigger concern is the potential disruption of a valuable tool for communicating during a disaster. In an emergency, Twitter can be a vital tool to get messaging out to a […]. The post What Does the Twitter Chaos Mean for Disaster Response?

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Intelligence Work Is Exciting. And Traumatizing

The Rand Blog

The intelligence community needs to communicate to its workforce about the varied forms of trauma, how it affects individuals, and what resources exist to help. Protecting the intelligence workforce can help protect us all.

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Disaster Zone Podcast: Supply Chain Insights

Disaster Zone

This is a must-listen to achieve better understanding.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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How to Build a Crisis Communications Strategy from Scratch

BryghtPath

When your company ends up on the news for its next (inevitable) data breach, will your company know what to say, who will do the “saying,” and how you plan to follow up with media requests? In other words, has your company learned to build a crisis communications strategy? If your company is known for … The post How to Build a Crisis Communications Strategy from Scratch appeared first on Bryghtpath.

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Prepare for the Impact of Tropical Storm Nicole

everbridge

The Global Impact of Severe Weather. By 2050, severe weather and climate-related events are projected to displace 1.2 billion people across the globe, putting communities and the businesses at risk. As severe weather continues to cause harm, acting swiftly to build resilience against climate threats is paramount. Prepare in Advance for a Severe Weather Event.

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Information Sharing and Communication Strategies

Disaster Zone Podcast

Daniel Kilburn is “America’s Save Your Life Coach.” He helps families open communications, create resiliency, and develop leadership by preparing for inevitable emergencies and natural disasters so they can protect themselves and live a life without fear. Earlier, Daniel interviewed Eric Holdeman about information sharing and his communications strategies which is the subject of this podcast.

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DRI and Maryland Dept. of Emergency Management Partner For Resilience Training

DRI Drive

Throughout the week of Nov. 14, DRI International has joined with the Maryland Department of Emergency Management (MDEM) to provide a special combination course on cyber resilience, business continuity and disaster recovery – the fourth class of this nature to date! These training sessions, led by DRI Director of Product Development Rob Zegarra and DRI’s […].

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Five Factors to Watch as the Chinese Communist Party Faces Protests

The Rand Blog

It may be too soon to compare protests against China's zero-COVID policy to the Tiananmen Square pro-democracy movement. But looking back to 1989 still provides valuable insights into what might happen next.

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COVID, China and Freedoms

Disaster Zone

Understand what a police state looks like.

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The Four Cs of Sustainability

Pure Storage

I consider myself to be a passionate guy on many topics: my family and friends, my profession, and helping partners bring true sustainability solutions to customers in Europe. . What? Is my focus too narrow? I’d argue it’s not. . For those of us lucky enough to live in the Europe/Middle East/Africa (EMEA) region, we enjoy an incredibly diverse range of climates, cultures, and histories.

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Cyber Threat Intelligence and Monitoring

Acronis

Cyber threat intelligence and monitoring is critical when it comes to stopping modern threats, but many organizations do not have the staff, expertise, or budget to collect, process, and analyze the information required to stop attacks. Without access to the most up-to-date cyber threat intelligence, your organization has a greater chance of suffering an attack.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha