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Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. While their levels of involvement will vary, you need everyone to understand what’s expected of them, from crisis prevention through response and recovery. Having a well-prepared staff is key to avoiding crises where you can … and responding effectively where you can’t.
5 Crisis-Causing Customer Service Mistakes To Avoid. One of the best titles I’ve ever seen on a customer service desk nameplate is, “Director of First Impressions.” It showed they knew they were in a make-or-break position for their business, and that they were well aware initial opinions of clients are often influenced by how they were treated right off the bat – even if they were having a bad day.
From Politico: Dream homes and disasters: Is the government ready to confront climate risk? “Billions of new taxpayer dollars are aimed at helping victims of extreme weather leave their vulnerable homes. But without a lot of teeth, the federal programs may just perpetuate the problem.
Are you confident your BCM strategies can withstand a successful cyber attack? If you’re concerned about your organization’s capabilities, you’re far from alone, according the new research. A Wakefield Research study based on responses from 1,600 security and IT leaders worldwide found that 92% are concerned they will be unable to maintain business continuity if […].
As businesses increasingly adopt automation, finance leaders must navigate the delicate balance between technology and human expertise. This webinar explores the critical role of human oversight in accounts payable (AP) automation and how a people-centric approach can drive better financial performance. Join us for an insightful discussion on how integrating human expertise into automated workflows enhances decision-making, reduces fraud risks, strengthens vendor relationships, and accelerates R
From The Conversation: Disasters like Hurricane Ian can affect academic performance for years to come. An excerpt: “One of the most important lessons is that just as it will likely take years to rebuild the infrastructure and homes hit by Hurricane Ian, it could take a similar amount of time to help some children regain a sense of normalcy. My own research – and that of many others – shows that while children are often resilient in the face of disasters, the effects of trauma can be insidi
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Continuity Professional Pulse brings together the best content for business continuity professionals from the widest variety of industry thought leaders.
The drifting mine threat is not going away: they are simple, effective weapons that are easily made and deployed even by actors with limited naval capabilities. A holistic approach to tactics, enforcement, and technology development could help counter the threat and maintain future freedom of the seas.
In spite of the global supply chain issues and loss of vehicles in the Felicity Ace cargo ship fire, the sales of electric vehicles (EVs) has been on the move, hitting 6.6 million in 2021, which is more than triple their market share from two years earlier. While this might be good news for our environment, it also brings unique fire challenges to both first responders and fire protection designers.
Communications in disasters has always been an issue—across the board. In this podcast we dive into what makes communications so difficult in a disaster and how having communications options and redundancy is critical. Today’s guest is James Clevenger. He has been in the telecommunications industry for over 20 years, the past 15 of which he has supported both state and federal agencies and their missions.
Cyber threats are top of mind for modern resilience professionals – but what kind of threats are coming in the future, and are you ready for them? The European Union Agency for Cybersecurity (ENISA) has released a list of security threats it expects to emerge by 2030, as part of a “foresight exercise.” While many […]. The post European Union Announces Top 10 Emerging Cyber Threats appeared first on DRI Drive.
During a crisis, successful organizations are led by strong leaders who communicate continuously with all stakeholders and have plans that are flexible enough to allow changes to be made on the fly. What You'll Learn: Understanding the characteristics of actionable business continuity plans. Step-by-step guidance on building robust and adaptable BCPs.
From the GAO a brief intro and access to the full report, which is 101 pages. One page Highlights. Full Report: Disaster Recovery – Actions Needed to Improve the Federal Approach.
November 11, 2022 - Orlando Florida | Scott R. Davis along with 16 fellow IT Security Professionals participated in the inaugural Charity Beard Shave at Connectwise's IT Nation. Spearheaded by Ian and Carrie Richardson and Matt Lee the Charity Beard Shave targeted $100k in donations which would benefit Hackers 4 Vets, Women Who Code, Bits and Bytes Cybersecurity, Bike Walk Wichita, and the Diversity Cyber Council.
Whether you are here with Acronis in person, attending virtually, following us online for live updates, or planning to check back for recorded sessions, read some top takeaways from our keynote presentations and roadmap session here.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Supply chains have become incredibly complex. In this podcast we have a supply chain expert sharing his insights on the history of supply chains in general and then how we have ended up with so much complexity, dependencies and interdependencies. Philip Palin is the author of Out of the Whirlwind: Supply and Demand after Hurricane Maria , published by Rowman & Littlefield (2019).
Elon Musk’s takeover of Twitter has drawn a lot of attention to the inner workings of the social media network. But for resilience professionals, the bigger concern is the potential disruption of a valuable tool for communicating during a disaster. In an emergency, Twitter can be a vital tool to get messaging out to a […]. The post What Does the Twitter Chaos Mean for Disaster Response?
The intelligence community needs to communicate to its workforce about the varied forms of trauma, how it affects individuals, and what resources exist to help. Protecting the intelligence workforce can help protect us all.
Fraud is a battle that every organization must face – it’s no longer a question of “if” but “when.” Every organization is a potential target for fraud, and the finance department is often the bullseye. From cleverly disguised emails to fraudulent payment requests, the tactics of cybercriminals are advancing rapidly. Drawing insights from real-world cases and industry expertise, we’ll explore the vulnerabilities in your processes and how to fortify them effectively.
When your company ends up on the news for its next (inevitable) data breach, will your company know what to say, who will do the “saying,” and how you plan to follow up with media requests? In other words, has your company learned to build a crisis communications strategy? If your company is known for … The post How to Build a Crisis Communications Strategy from Scratch appeared first on Bryghtpath.
The Global Impact of Severe Weather. By 2050, severe weather and climate-related events are projected to displace 1.2 billion people across the globe, putting communities and the businesses at risk. As severe weather continues to cause harm, acting swiftly to build resilience against climate threats is paramount. Prepare in Advance for a Severe Weather Event.
Daniel Kilburn is “America’s Save Your Life Coach.” He helps families open communications, create resiliency, and develop leadership by preparing for inevitable emergencies and natural disasters so they can protect themselves and live a life without fear. Earlier, Daniel interviewed Eric Holdeman about information sharing and his communications strategies which is the subject of this podcast.
Throughout the week of Nov. 14, DRI International has joined with the Maryland Department of Emergency Management (MDEM) to provide a special combination course on cyber resilience, business continuity and disaster recovery – the fourth class of this nature to date! These training sessions, led by DRI Director of Product Development Rob Zegarra and DRI’s […].
The Complete Guide to Mastering Business Continuity is a step-by-step resource for developing an effective Business Continuity Management (BCM) program and navigating challenges. Whether building from scratch or enhancing a plan, this guide offers practical tools, expert advice, and strategies to ensure resilience. What You’ll Learn: Key elements of BCM and resiliency Steps to build and test your Business Continuity Plan (BCP) Conducting risk assessments and BIAs Integrating cybersecurity into p
It may be too soon to compare protests against China's zero-COVID policy to the Tiananmen Square pro-democracy movement. But looking back to 1989 still provides valuable insights into what might happen next.
I consider myself to be a passionate guy on many topics: my family and friends, my profession, and helping partners bring true sustainability solutions to customers in Europe. . What? Is my focus too narrow? I’d argue it’s not. . For those of us lucky enough to live in the Europe/Middle East/Africa (EMEA) region, we enjoy an incredibly diverse range of climates, cultures, and histories.
Cyber threat intelligence and monitoring is critical when it comes to stopping modern threats, but many organizations do not have the staff, expertise, or budget to collect, process, and analyze the information required to stop attacks. Without access to the most up-to-date cyber threat intelligence, your organization has a greater chance of suffering an attack.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Managing a natural disaster, data breach, or crisis requires having a strategy in place—before the emergency strikes. A proactive approach with leaders who are knowledgeable, confident, and prepared for the spotlight is essential. After all, the reputation of your organization and your stakeholders are on the line. Susan Young is an award-winning story + speaker coach.
Behavioral studies have shown that those who develop plans for storms before they’re on the horizon are far more likely to evacuate when the time comes. But according to storm preparation experts, there’s still the chance for missteps. The Tampa Bay Times spoke with experts in storm prep, response and recovery to identify the best […]. The post The Prime Time to Prepare People for Hurricanes?
Despite the way it is commonly portrayed, diplomacy is not intrinsically and always good, nor is it cost-free. In the Ukraine conflict, the problems with a push for diplomacy are especially apparent. The likely benefits of negotiations are minimal, and the prospective costs could be significant.
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