Learning from Major Incidents: The Opportunities We’re Missing by Nora Jones
PagerDuty
JULY 22, 2024
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative.
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