What Is an Operational Level Agreement (OLA)?
BMC
NOVEMBER 7, 2024
In today’s technology-driven marketplace, delivering superior IT service management is a requirement. As such, organizations must monitor key infrastructure performance indicators and business services, which are defined in: Service Level Agreements (SLAs) Operational Level Agreements (OLAs) Underpinning Contracts (UCs) However, they must do this in a way that maximizes IT productivity while keeping costs low.
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