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The First Line of Defense: Customer Service as a Crisis Prevention Tool

Bernstein Crisis Management

But in reality, exceptional customer service is a proactive risk management function that can stop minor issues from escalating into full-blown crises. Customer Service: The Listening Post for Crisis Signals Every complaint, question, or comment from a customer is part of anearly warning system.

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Crisis Management Case Study – Leading Financial Risk Management Organization

MHA Consulting

The Client : The client is a leading financial risk management organization to the major banking and financial institutions across the United States. The organization is highly regulated and must meet stringent Business Continuity Planning (BCP) guidelines for financial institutions as well as those of its customers.

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EP22: Gamifying Business Continuity | James MacDonnell

The Failover Plan Podcast

Today on the podcast, we’re talking with James MacDonnell - Director, Crisis Management and Business Continuity at BDO USA. He has designed enterprise risk management, business continuity and crisis management programs involving diverse stakeholders in support of commercial, national security and military clients.

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Free webinar programmes in security, corporate risk and crisis management 

Crisis Response Journal

Dr David Rubens, one of CRJ’s Advisory Panel Members, has teamed up with Emirates Global Security to deliver a series of free webinar programmes for the Level 4 Award in Foundations of Security and Risk Management and Level 5 Award in Corporate Risk and C By David Rubens

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What Does Good Look Like in the Era of Operational Resilience?

Fusion Risk Management

Operational resilience transcends mere checklists; it is the outcome of effective operational risk management. This presents a unique challenge, as operational risk often operates in silos, complicating the aggregation and effective management of risk.

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Crisis Management Case Study – Leading Financial Risk Management Organization

MHA Consulting

The Client : The client is a leading financial risk management organization to the major banking and financial institutions across the United States. The organization is highly regulated and must meet stringent Business Continuity Planning (BCP) guidelines for financial institutions as well as those of its customers.

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Inflation, Job Anxiety, and Grievance: A Recipe for Civil Unrest in 2025

Bernstein Crisis Management

This will almost certainly lead to civil unrest and pose significant risks to organizations and communities, creating a crisis management nightmare. The 2025 Edelman Trust Barometer , a global survey of over 33,000 respondents across 28 countries, highlights this growing crisis.