Bernstein Crisis Management

MARCH 18, 2024

The Intersection of Traditional PR and Crisis Management In an era where the digital landscape dominates the field of communication, it’s important to remember that many of the timeless principles of traditional public relations continue to underpin the strategies shaping crisis management today.

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Bernstein Crisis Management

OCTOBER 17, 2023

Brand Crisis Management: Protecting and Repairing Your Reputation In today’s competitive market, where a brand’s reputation can be its most significant asset or its Achilles’ heel, mastering brand crisis management is more crucial than ever. This enables brands to stay ahead of potential issues.

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Bernstein Crisis Management

NOVEMBER 16, 2023

Choosing the Right Crisis Management Agency In modern business having a reliable crisis management agency by your side is not just a safety net; it’s a strategic necessity. They know the landscape and can navigate the intricacies of any crisis, often foreseeing angles you might not have considered.

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Bernstein Crisis Management

APRIL 3, 2024

Preparedness is the not-so-secret weapon in productive interactions with the press Preparing for a media interview is a pivotal moment for any professional or organization, serving as an opportunity to shape narratives, influence public perception, and communicate key messages. Look matters too, even in off-camera interviews.

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Bernstein Crisis Management

JANUARY 5, 2022

Turns out you can “just” do crisis management… A long time ago, in a strange and wonderful galaxy known as Los Angeles County, intrepid public relations expert Jonathan Bernstein took a leap of faith. The post Celebrating 28 Years of Bernstein Crisis Management appeared first on Bernstein Crisis Management.

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Bernstein Crisis Management

SEPTEMBER 19, 2024

So, what does this escalation mean for crisis management in public relations? It’s a complex, multifaceted phenomenon with roots in polarization, social media amplification, and a general erosion of trust. It’s a term that conveys a level of disbelief and astonishment beyond what you’d expect from just a plain old WTF.

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Bernstein Crisis Management

JANUARY 2, 2024

Is your brand equipped to handle a crisis if one were to erupt today? If you lost a major operations center overnight, if you were served papers for an unexpected lawsuit, if one of your execs went ballistic on social media right now, would you know what to do from minute one through resolution of the situation? Preparation.

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Bernstein Crisis Management

FEBRUARY 9, 2021

Once you’ve been in this business long enough you can’t seem to avoid spotting crisis management lessons everywhere. Now, after spending years out of the limelight, Heigl is making a return, and she’s using classic grassroots crisis management tactics to pave the way. Erik Bernstein.

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Bernstein Crisis Management

MARCH 29, 2023

Benefits of Having a Crisis Management Plan In today’s fast-paced business environment, companies are constantly facing a wide range of challenges that can impact their operations and financial bottom line. This blog post will explore the benefits of having a crisis management plan in place.

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Bernstein Crisis Management

FEBRUARY 1, 2022

Would you be ready if you needed crisis management today? When a full 63% of your brand’s market value can be tied directly to how strong its reputation is, a single negative news article or popular social media post bashing its behavior can hit you right where it really hurts — in the bank account!

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Bernstein Crisis Management

NOVEMBER 1, 2022

Why It Pays To Educate Employees On Crisis Management. Every employee in your organization — and I’m really talking every employee — has a role to play in crisis prevention and management. So I’m going to explain why it pays to have every employee receive some level of crisis management education.

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Crisis Response Journal

JULY 7, 2020

Evie Whatling of Ricardo looks at how crises that occur nowadays are subject to extensive and immediate media scrutiny and how the so-called crisis management ‘golden hour’ is now more like a ‘golden ten minutes’, if that. When all is at stake, stress bec By Evie Whatling

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Bernstein Crisis Management

JUNE 26, 2023

Planning to Reduce Crisis Overload ‍Image Source: FreeImages In today’s fast-paced world, organizations face a multitude of potential crises that can disrupt their operations and reputation, and the sheer volume and variety of these crises can often lead to a sense of uncertainty.

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Bernstein Crisis Management

JANUARY 10, 2024

Key Elements of Crisis Preparedness Risk Assessment: Identifying potential threats is step one. Plan Development: Next is drafting a comprehensive crisis management plan. Cybersecurity threats are more sophisticated , public scrutiny via social media is pointed, and the global marketplace more interconnected than ever.

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Bernstein Crisis Management

SEPTEMBER 8, 2021

Expert advice for hard conversations with clients, the media, and anyone in between. We hope these five Crisis Communication Tips for Recorded Talks helps, but sometimes you need more. The post Crisis Communications Tips for Recorded Talks appeared first on Bernstein Crisis Management.

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Bernstein Crisis Management

MAY 12, 2021

If someone is unhappy and at all knowledgeable about how to use social media and review sites, for example, the damage can be extensive. Some examples: A CEO fires off any angry letter to a reporter accusing them of poor journalistic practices (a definite “Worst Practice in Crisis Management”). Jonathan Bernstein.

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MHA Consulting

FEBRUARY 16, 2023

Most companies have a pretty good handle on the tactical side of crisis management. However, relatively few are mindful of the strategic side of crisis management. Key Areas of Strategic CM Strategic crisis management centers on a few key areas. They are: Crisis team distribution and integration.

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Bernstein Crisis Management

MAY 26, 2022

While tools like cease & desist letters are sometimes used in conjunction with other reputation or crisis management tactics to pressure someone who is knowingly spreading lies, there are very few legal options available to make someone stop sharing their opinion. Don’t leave it to whoever uses social media most.

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Bernstein Crisis Management

SEPTEMBER 7, 2023

Understanding Crisis PR Firms At its core, these firms specialize in shaping narratives during unexpected events, ensuring your company’s image remains untarnished. They collaborate with businesses, designing crisis response blueprints that detail efficient communication pathways for diverse stakeholders, from media outlets to customers.

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Bernstein Crisis Management

SEPTEMBER 23, 2024

They don’t tell their employees ahead of a damning story appearing in the media, hoping that “our people will know better” than to believe it. They continue to avoid commenting when the original story gets picked up by bigger media outlets. Seek help if your organization lacks a truly experienced crisis manager.

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Bernstein Crisis Management

JANUARY 4, 2023

Before you can even begin to consider how to best protect and grow your reputation, you need to get familiar with one of the basics of modern crisis management – monitoring the internet and social media. Learn which online reputation management tools work for you.

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Bernstein Crisis Management

JUNE 14, 2022

Most would agree that it’s become an established best practice to make crisis management a part of day-to-day business, but we know the reality is that busy people have to prioritize their time, and not everyone has room on their plate to deep dive their own crisis-readiness or reputation every single day.

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Bernstein Crisis Management

AUGUST 11, 2023

The Benefits of Effective Crisis Communication Training Here at Bernstein Crisis Management we like to think of crisis communication training an essential toolkit for the uncharted waters of unforeseen challenges.

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Bernstein Crisis Management

OCTOBER 20, 2022

Are you reviewing those results regularly with your customer service and management teams to spot trends and identify what your customer’s pain points are when it comes to interacting with your brand? Getting proactive with crisis management for the rage trend. You can probably spot the theme here. Erik Bernstein.

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Bernstein Crisis Management

MARCH 21, 2023

Time and again, as a crisis management consultant and consumer, I’ve encountered everything from customer service people to business owners who CLEARLY do not practice accountability and then are eaten alive on review sites, in local media, often landing in litigation-related trouble as well.

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Emergency Planning

DECEMBER 20, 2024

Large language models can help chart the progress of public perception of disaster threats and impacts, as manifest in the mass media and social media. The advent of social media came with a wave of optimism about their utility in reducing disaster risks and impacts (Alexander 2014). References Alexander, D.E. Galliano, D.A.,

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Bernstein Crisis Management

SEPTEMBER 29, 2021

As someone who’s seen it first-hand many times, I’ll guarantee those with prior planning and preparedness spend less money, lose less customers, generate less negative media coverage, and generally get back to ‘business as usual’ much more quickly than those without. Crisis and reputation-related policies.

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Bernstein Crisis Management

OCTOBER 1, 2022

In this post we’ll share some tips from our expert crisis management consultants meant to help you lay a strong foundation for your own online reputation management needs. Without further ado, let’s dive right into these 5 Tips To Help You Prepare For Online Reputation Management: 1.

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MHA Consulting

SEPTEMBER 23, 2021

The business continuity management professional is unlikely to play a hands-on role in managing social media during a crisis. However, the BCM pro has a key part to play as … The post The BCM Pro’s Role in Managing Social Media During a Crisis appeared first on MHA Consulting.

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Bernstein Crisis Management

FEBRUARY 24, 2021

When your rating drops on review sites, it’s time for a quick crisis management response. While sometimes it’s tempting to think of crisis management solely in terms of celebrity misbehavior, CEO apologies, and glitzy trial cases, those aren’t exactly everyday situations for most. Erik Bernstein.

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Alert Media

MAY 20, 2021

The post The Role of Communication in Crisis Management appeared first on AlertMedia.

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Bernstein Crisis Management

APRIL 3, 2023

With social media and online news outlets, a crisis can quickly become a viral sensation. A crisis communications agency can help your company navigate the complex landscape of crisis management, ensuring that your brand’s reputation remains intact.

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Bernstein Crisis Management

JUNE 15, 2023

Looking before you leap is Crisis Management 101 Interest in issues related to societal change, topics like diversity and inclusion, among others, is at an all-time high, and we’re seeing engagement on those issues steadily rise. It’s really Crisis Management 101. First, listen to your key stakeholder groups!

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Erwood Group

APRIL 24, 2023

This startling statistic underscores the importance of having a well-prepared crisis management plan in place. In this article, we’ll explore what a crisis management plan is, the benefits of implementing one, and the steps to create an effective plan. This can help businesses prepare for the most likely events.

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MHA Consulting

MARCH 16, 2023

The rise of the internet and social media has made crisis communications more challenging—and more critical—than ever. In today’s post, we’ll list and link to some of MHA’s best-ever resources on the art of communicating during a crisis. This is more true than ever in the age of internet news and social media.

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BCP Builder

JUNE 1, 2020

When does the Crisis Management team let go and the Business Continuity team take over? I think these two teams need to work together from the outset, but there is a point where the “lead” is handed over from Crisis Management to Business Continuity. Crisis Management is a controlling discipline.

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BCP Builder

JUNE 1, 2020

When does the Crisis Management team let go and the Business Continuity team take over? I think these two teams need to work together from the outset, but there is a point where the “lead” is handed over from Crisis Management to Business Continuity. Crisis Management is a controlling discipline.

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