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Major incident management and cyber risk : with the rise in digital service outages, data breaches, and ransomware attacks, seamless orchestration of security, IT teams, business processes, and tool integration is vital for reducing MTTR and swiftly restoring services.
When it comes to major technological disruptions, cloud service outages, and cybersecurity threats, businesses must be proactive and prepared. A Catalyst for ContinuousImprovement Following on from a major incident, the fallout should not just be about knee-jerk changes.
When an IT outage strikes, the primary concern is the rapid restoration of services. The correct action, especially in the face of a service outage, would be to opt for a swift rollback of the change that introduced the bug. The primary goal of operational teams should always be to minimise downtime and ensure business continuity.
Process Automation helps teams to quickly diagnose and resolve incidents by significantly reducing the number of escalations and MTTR so engineering teams can focus on continuousimprovement and innovation. To learn more about PagerDuty and AWS click here or watch this webinar. Too many humans, too little time.
It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. R egister now for the November 3rd product launch webinar, “Evolve to Resolve: Fewer Incidents, Faster Response” to learn more and engage directly with our product team. . Incidents are costly.
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