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By Debbie OBrien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst. Whether its tomorrow or one year from now, IT outages are no longer a matter of “if” but “when.”
By Lorenzo Marchetti, Everbridge Head of Global Public Affairs In today’s digital landscape, enterprises heavily rely on their IT infrastructure for operational & business continuity. Accelerated incident response and resolution for IT disruption One of the most critical aspects of managing IT outages is the speed of response.
Businesses are increasingly recognizing that to stay ahead of these threats, they need not only robust security practices but strategic frameworks to guide their efforts. Zerto plays a vital role in helping businesses achieve these critical standards, ensuring they remain secure and compliant. Top security frameworks: NIST CSF 2.0,
Cyber resilience refers to an organization’s capacity to sustain operations and continue delivering to customers during a critical cyber event, whether it’s an internal disruption or an external threat. Reducing the Mean Time to Know (MTTK) about security breaches is crucial in diminishing the Mean Time to Repair (MTTR).
In recognition of our 10th year as A Leader, we’re sharing our top 10 accomplishments from the past year: FlashArray SafeMode™ Auto-on —FlashArray SafeMode launched to ensure that all customers have access to better data security in the ever-increasing landscape of cyber threats.
When an IT outage strikes, the primary concern is the rapid restoration of services. The correct action, especially in the face of a service outage, would be to opt for a swift rollback of the change that introduced the bug. The primary goal of operational teams should always be to minimise downtime and ensure business continuity.
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency. Learn more here. Learn more here. Learn more here.
In recognition of our 10th year as A Leader, we’re sharing our top 10 accomplishments from the past year: FlashArray SafeMode™ Auto-on —FlashArray SafeMode launched to ensure that all customers have access to better data security in the ever-increasing landscape of cyber threats.
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” But vigilance extends beyond internal readiness.
An incident postmortem is a structured review process following an outage or event that caused a significant disruption. Analyze incidents to continuouslyimprove processes and services. The contribution of response analytics to an incident postmortem allows for a much clearer understanding of:?.
In contrast, a holistic Enterprise Resiliency program encompasses proactive strategies, continuousimprovement, and embedded organizational agility, ensuring that organizations can maintain their mission-critical operations regardless of shifting market conditions or unforeseen disruptions.
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” But vigilance extends beyond internal readiness.
Some organizations we work with utilize their incident management team whenever there is a potential issue or non-DR outage. They often tell us something like, “By the way, we activated our incident management team due to X outage.” However, BC planning can also benefit day-to-day operations and non-BCP projects.
It must allow multiple teams who may have minimal day-to-day contact, such as developers, security operations, communications, legal, compliance, executives, and external partners such as crisis management firms to communicate and collaborate, with the incident response team and each other, to solve the issue. Following the North Star.
Process Automation helps teams to quickly diagnose and resolve incidents by significantly reducing the number of escalations and MTTR so engineering teams can focus on continuousimprovement and innovation. First responders also lack superuser access to be able to execute technical investigations due to security policies. .
With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. Quality gates are traditionally used for code reviews, automated testing, security checks, etc. Many organizations have embraced the ideas of everything in a pipeline and all things as code.
In recognition of our 10th year as A Leader, we’re sharing our top 10 accomplishments from the past year: FlashArray SafeMode™ Auto-on —FlashArray SafeMode launched to ensure that all customers have access to better data security in the ever-increasing landscape of cyber threats.
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency. Learn more here. Learn more here. Learn more here.
One major risk to strong customer service is lacking a secure online banking environment. On a more severe level, a lack of a secure eBanking platform could lead to a data breach. Based on the inherent and residual risk scores determined by your risk assessments, identify other areas that need to be improved.
Whether facing a natural disaster , cyber attack or IT outage , or global pandemic, resilient organizations are better equipped to navigate these challenges and emerge stronger. ContinuousImprovement: Use data-driven insights to continuouslyimprove your processes and build long-term resilience.
It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. API Scopes: Securing access to PagerDuty resources is becoming more granular, so you can grant the right level of access for every use case. Incidents are costly. Generally available Webhooks v.3-based
With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. Quality gates are traditionally used for code reviews, automated testing, security checks, etc. Many organizations have embraced the ideas of everything in a pipeline and all things as code.
The implementation of a Business Continuity Management (BCM) Program can be a complicated and lengthy process, which directly depends on the organization's size and complexity. This approach will introduce some formality around the process, ensure senior leadership buy-in, and secure budget to maintain the program.
Technological disruptions (loss of data centers, data breaches or other IT security-related incidents). Talent related disruptions (pandemic planning, emergency management and physical security-related events). 5 – Business Continuity Strategy. 6 – Business Continuity Plan. A Business Continuity Plan.
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