This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
IT outages are a growing concern for financial entities, threatening both operational resilience and regulatory compliance. By addressing common challenges and adopting forward-thinking strategies, organizations can turn outages into stepping stones for achieving operational excellence.
By Debbie OBrien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst. Whether its tomorrow or one year from now, IT outages are no longer a matter of “if” but “when.”
By Lorenzo Marchetti, Everbridge Head of Global Public Affairs In today’s digital landscape, enterprises heavily rely on their IT infrastructure for operational & business continuity. Accelerated incident response and resolution for IT disruption One of the most critical aspects of managing IT outages is the speed of response.
How can leaders handle a surge of inquiries during an IT outage? Outages are inevitable, so the focus should be on how well the company manages them and communicates with both internal stakeholders and customers. How can customer service and support leaders improve collaboration with IT during digital disruptions?
Eradicating Change Management Outages with Pure Professional Services by Pure Storage Blog Executives who invest in Pure Storage technologies don’t do so just for the advanced features—they’re also looking for the assurance of uninterrupted operations. What Are Change Management Outages?
When it comes to major technological disruptions, cloud service outages, and cybersecurity threats, businesses must be proactive and prepared. A Catalyst for ContinuousImprovement Following on from a major incident, the fallout should not just be about knee-jerk changes.
When an IT outage strikes, the primary concern is the rapid restoration of services. The correct action, especially in the face of a service outage, would be to opt for a swift rollback of the change that introduced the bug. The primary goal of operational teams should always be to minimise downtime and ensure business continuity.
Major incident management and cyber risk : with the rise in digital service outages, data breaches, and ransomware attacks, seamless orchestration of security, IT teams, business processes, and tool integration is vital for reducing MTTR and swiftly restoring services.
Zerto supports MITRE ATT&CK by offering continuous data protection, real-time ransomware detection, and streamlined recovery, helping organizations combat sophisticated threats. It emphasizes a risk-based approach to managing and protecting sensitive information.
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency.
And its focus on continuousimprovement helps ensure that organizations are always prepared to respond to disruptions and minimize their impact. They should pick a standard and try to align with it, but it probably shouldn’t be FFIEC.
An incident postmortem is a structured review process following an outage or event that caused a significant disruption. Analyze incidents to continuouslyimprove processes and services. The contribution of response analytics to an incident postmortem allows for a much clearer understanding of:?.
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.”
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.”
Continuousimprovement is a fundamental aspect of a comprehensive solution. The ability to navigate these critical events hinges on one key factor: resilience. Minimizing communication errors during crises enhances the accuracy and reliability of information, which is crucial for effective incident management.
Some organizations we work with utilize their incident management team whenever there is a potential issue or non-DR outage. They often tell us something like, “By the way, we activated our incident management team due to X outage.” However, BC planning can also benefit day-to-day operations and non-BCP projects.
When the overarching goal is reducing the frequency and severity of incidents, an integrated incident workflow collaboration and response solution allows for a continuousimprovement cycle that can save precious time in a crisis. The more outages you have, the more resources you must divert from other value-creating initiatives.
Process Automation helps teams to quickly diagnose and resolve incidents by significantly reducing the number of escalations and MTTR so engineering teams can focus on continuousimprovement and innovation. Too many humans, too little time. Learn more about Automated Diagnostics for AWS or get started here. .
Developer experience is improved by reducing ramp time of new team members, reducing toil in keeping the lights on and shift break-fix work to junior team members, so senior staff can focus on reducing tech debt (or mining tech wealth, if youre optimistic) to deliver great customer experiences. Whats Next?
By leveraging automation and GenAI throughout the incident lifecycle, PagerDuty streamlines processes and provides actionable insights through post-incident reviews to prevent recurring issues and drive continuousimprovement.
Whether facing a natural disaster , cyber attack or IT outage , or global pandemic, resilient organizations are better equipped to navigate these challenges and emerge stronger. ContinuousImprovement: Use data-driven insights to continuouslyimprove your processes and build long-term resilience.
AI-enabled data analytics can work dynamically and autonomously to pull data and enable users to leverage insights at the right time for continuousimprovement.
Consumers have come to expect 24/7 support when it comes to access and assistance with online banking; should you experience a service interruption or outage, customers may miss payments, which can prevent them from continuing a service, making a time-sensitive purchase or maintaining a good credit score. How protected is your system?
More uptime means more donations on this critical day, as well as the ability to focus on delivering great digital experiences as opposed to remediating outages. Plan a continuousimprovement session. After your organization finishes GivingTuesday, don’t lose the opportunity to improve.
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency.
ContinuousImprovement RTO is not a one-time set-and-forget metric. It requires continuous monitoring and improvement. Overlooking or misjudging these relationships can lead to incomplete or ineffective recovery plans leading to longer disruptions and outages.
It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. Incidents are costly. To protect current and future revenue, companies have to deliver on customer expectations. You can sign up to indicate interest in getting Early Access here.
Business continuity is not a project with a finite end; it’s an ongoing process. The organizations that do it right have best-in-class ongoing programs to maintain and continuouslyimprove their plans. The dynamic nature of risks requires constant adaptation to maintain the effectiveness of business continuity plans.
By leveraging automation and GenAI throughout the incident lifecycle, PagerDuty streamlines processes and provides actionable insights through post-incident reviews to prevent recurring issues and drive continuousimprovement.
Developer experience is improved by reducing ramp time of new team members, reducing toil in keeping the lights on and shift break-fix work to junior team members, so senior staff can focus on reducing tech debt (or mining tech wealth, if youre optimistic) to deliver great customer experiences. Whats Next?
Split team operations – the possibility of splitting functional teams at alternate buildings to reduce outage impacts to operations (e.g. This has to be completed in conjunction with an Emergency Management Program (an activity separate from business continuity planning efforts). manufacturing facilities). It is a recipe for disaster.
Split team operations – the possibility of splitting functional teams at alternate buildings to reduce outage impacts to operations (e.g. This has to be completed in conjunction with an Emergency Management Program (an activity separate from business continuity planning efforts). Test, Exercise and ContinuouslyImprove.
We organize all of the trending information in your field so you don't have to. Join 25,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content