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IT outages are a growing concern for financial entities, threatening both operational resilience and regulatory compliance. By addressing common challenges and adopting forward-thinking strategies, organizations can turn outages into stepping stones for achieving operational excellence.
By Debbie OBrien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst. Whether its tomorrow or one year from now, IT outages are no longer a matter of “if” but “when.”
By Lorenzo Marchetti, Everbridge Head of Global Public Affairs In today’s digital landscape, enterprises heavily rely on their IT infrastructure for operational & business continuity. Accelerated incident response and resolution for IT disruption One of the most critical aspects of managing IT outages is the speed of response.
Eradicating Change ManagementOutages with Pure Professional Services by Pure Storage Blog Executives who invest in Pure Storage technologies don’t do so just for the advanced features—they’re also looking for the assurance of uninterrupted operations. What Are Change ManagementOutages?
From managing support teams to maintaining customer satisfaction during incidents, Suarez shares key strategies for navigating the modern customer service landscape. How can leaders handle a surge of inquiries during an IT outage? How can customer service and support leaders improve collaboration with IT during digital disruptions?
When it comes to major technological disruptions, cloud service outages, and cybersecurity threats, businesses must be proactive and prepared. A Catalyst for ContinuousImprovement Following on from a major incident, the fallout should not just be about knee-jerk changes.
To improve cyber defenses, the adoption of an incident management system has become essential. Digital transformation enhances an organization’s ability to manage cyber threats while optimizing business operations. This centralized approach facilitates rapid incident management and enhances cyber resilience.
Pure Storage Now a 10X Gartner® Magic Quadrant™ Leader for Primary Storage by Pure Storage Blog This blog on Pure Storage being named A Leader for Primary Storage was co-authored by Shawn Hansen, Vice President and General Manager of FlashArray, and Prakash Darji, Vice President and General Manager, Digital Experience.
A clear definition of “Resolved” is critical for reliable metrics and effective incident management, but having the ability to filter and adjust the granularity of metrics such as MTTR is required to maintain its accuracy and usefulness. When an IT outage strikes, the primary concern is the rapid restoration of services.
By functioning as a standardized blueprint, they outline the best practices to approach risk management and help businesses maintain resilience in the face of growing threats. It emphasizes a risk-based approach to managing and protecting sensitive information. Top security frameworks: NIST CSF 2.0, NISTs CSF 2.0
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency. New Automation Use Cases (GA): New categories & documentation for cost management & storage management.
FFIEC in our industry is best known for providing the business continuitymanagement standard that U.S. However, of the five, the FFIEC Business ContinuityManagement booklet is widely regarded as the toughest and best. financial institutions are required to meet. marketplace.
Pure Storage Now a 10X Gartner® Magic Quadrant™ Leader for Primary Storage by Pure Storage Blog This blog on Pure Storage being named A Leader for Primary Storage was co-authored by Shawn Hansen, Vice President and General Manager of FlashArray, and Prakash Darji, Vice President and General Manager, Digital Experience.
An incident postmortem is a structured review process following an outage or event that caused a significant disruption. With the number of major incidents increasing annually, organizations require a solution that not only offers response analytics but also centralizes all facets of incident management.
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” We’ve also invested heavily in cultivating personal resilience among our employees.
To build an Adaptive, Resilient Enterprise , organizations must move beyond conventional Business ContinuityManagement (BCM) approaches. Meanwhile, Supply Chain Continuity and Crisis Management Plans ensure that disruptions in external partnerships or unforeseen crises do not cripple service delivery.
The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. With the rapid pace of technological change and the continued digital transformation intensified by AI, disruptions are no longer “unexpected.” We’ve also invested heavily in cultivating personal resilience among our employees.
Related on BCMMETRICS: Don’t Give Up the Ship: Demonstrating the Benefits of Rigorous Crisis Management Training Benefits That Go Beyond BC The main purpose of a business continuitymanagement (BCM) program is to help an organization get through disruptions with the least possible impact to its operations, reputation, stakeholders, and bottom line.
Here, we explore why business continuity is essential to your end-to-end critical event management strategy and how comprehensive planning and preparedness can redefine organizational resilience. Why business continuity is vital today Effective business continuity solutions are no longer optional; they are critical.
It must allow multiple teams who may have minimal day-to-day contact, such as developers, security operations, communications, legal, compliance, executives, and external partners such as crisis management firms to communicate and collaborate, with the incident response team and each other, to solve the issue. Following the North Star.
Whether facing a natural disaster , cyber attack or IT outage , or global pandemic, resilient organizations are better equipped to navigate these challenges and emerge stronger. ContinuousImprovement: Use data-driven insights to continuouslyimprove your processes and build long-term resilience.
With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. By writing Terraform configurations, teams can automate the provisioning and management of not only infrastructure, but also the components and workflows that ensure Operational Excellence.
Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.
That’s why it’s more important than ever to ensure you’re taking the right steps to use it to your advantage, which all starts with strong risk management. In the banking industry, managing reputational risk is a complex and ongoing discipline. What is Reputational Risk Management in Banks? Fraud & corruption.
Pure Storage Now a 10X Gartner® Magic Quadrant™ Leader for Primary Storage by Pure Storage Blog This blog on Pure Storage being named A Leader for Primary Storage was co-authored by Shawn Hansen, Vice President and General Manager of FlashArray, and Prakash Darji, Vice President and General Manager, Digital Experience.
Agentic Operations Analyst : Will analyze data across an organizations ecosystem of tools to identify patterns needed for strategic operational decisions, continuouslyimproving operational and business efficiency. New Automation Use Cases (GA): New categories & documentation for cost management & storage management.
Risk Management RTO is an integral part of risk management. ContinuousImprovement RTO is not a one-time set-and-forget metric. It requires continuous monitoring and improvement. It allows businesses to identify critical operations and prioritize their recovery efforts.
It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. Instead of five tools to manage event correlation, diagnostics capture, incident workflows, incident communications, and customer status pages, you need one solution for end-to-end incident response. .
Business continuity is not a project with a finite end; it’s an ongoing process. The organizations that do it right have best-in-class ongoing programs to maintain and continuouslyimprove their plans. The dynamic nature of risks requires constant adaptation to maintain the effectiveness of business continuity plans.
To maximize this critical fundraising opportunity, it is important to ensure your organization has the tools to manage your digital operations most efficiently. Improving incident response and maximizing uptime boosts the overall experience for donors. Start by reviewing your alert management program and services.
Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.
With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. By writing Terraform configurations, teams can automate the provisioning and management of not only infrastructure, but also the components and workflows that ensure Operational Excellence.
We recognize that many business continuity planning terms and industry-leading methodologies can be foreign to your organization. It can be overwhelming if your organization has never implemented a robust business continuity program. What some organizations fail to realize is what Business Continuity is not.
We recognize that many business continuity planning terms and industry-leading methodologies can be foreign to your organization. It can be overwhelming if your organization has never implemented a robust business continuity program. BCP Guide table of Contents: Section 1 - Introduction to Business Continuity Planning (BCP).
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