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The First Line of Defense: Customer Service as a Crisis Prevention Tool

Bernstein Crisis Management

Small frustrationslike confusing billing, delays in communication, or product glitchesrarely start as crises. But if they go unnoticed or unresolved, they can snowball intoincident response situationsthat threaten customer trust and public perception. But if you handle it right, your response can stop a potential fire before it starts.

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What Is Cyber Extortion? Tips for Securing Your Data

Pure Storage

Creating one involves developing and testing a clear incident response plan for responding to cyber extortion attempts, including communication protocols and steps for recovery. Log details of the attack, including ransom demands and malicious communications.

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Double trouble: When climate change and cyber crime collide

everbridge

Today, many BCDR programs rely on response plans for a handful of most likely potential incidents. Additionally, the vulnerability of critical infrastructure like power grids, communication networks, and transportation systems during times of crisis makes them prime targets for state-sponsored cyberattacks. Build awareness.

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How to use your notification system during hurricanes

everbridge

Provide management, response, teams, and constituents with ongoing status updates as the hurricane progresses, gets worse, or gets better. Sustain communications throughout the hurricane. Provide reassurance. Safety reminders. Reinforce safety precautions and necessary actions. Building and road closures.

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Change Healthcare’s 2024 Data Breach: Key Risk Management Lessons

LogisManager

Lack of Continuous Monitoring and Incident Response : The failure to detect the breach early on allowed the issue to spread unchecked. A proactive incident response plan, combined with continuous monitoring of internal systems, would have enabled quicker detection and containment.

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Navigating Uncertainty: A Deep Dive Into Crisis Management for Aerospace

BryghtPath

From understanding potential risks to building a comprehensive response plan, this article explores effective strategies to mitigate the impact of a crisis. Discover the importance of transparency, communication, and technology, along with real-world examples of successful crisis management in the aerospace sector.

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What Is a Risk Register, and How to Create One

LogisManager

Response: After identifying and assessing the risk, its essential to create a risk response plan with mitigation strategies that your team can follow should it occur. Enhanced communication: Risk registering allows your team to work together to identify risks and find solutions to these risks.