Capacity Outage Pandemic 
Pure Storage
AUGUST 3, 2022
Prior to the pandemic, many enterprises were reluctant to fully move to contact center as-a-service (CCaaS) environments, despite the availability of the technology. Support is AI-driven, so issues can be resolved before they become outages. The Rise of CCaaS. Newfound access to disruptive solutions to improve customer service.
Pure Storage
JUNE 23, 2022
According to the Future Forum Pulse report, at the beginning of the pandemic, organizations had to transition from supporting 30% of their workforce working in the office to 100% working remotely in just a matter of weeks. Storage as a service is a great way to quickly put resources in place for remote workers. The Need for Balance.
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BMC
OCTOBER 26, 2022
Next, Jason spoke with Otto Contreras, Deputy Chief Information Officer of the City of Miami, about how the city has used here technology and innovation to adapt its operations to changes brought about by the pandemic. Scaling capacity with artificial intelligence. Personalizing employee and customer experience. Propelling innovation.
Pure Storage
DECEMBER 17, 2024
Sextortion scams surged during the COVID-19 pandemic, with attackers sending emails claiming to have hacked webcams or email accounts, demanding Bitcoin to delete the alleged footage. Service outages ultimately frustrate customers, leading to churn and loss of trust. And, of course, all vendors should stand behind their promises.
IT Governance BC
JULY 30, 2024
Mitigating supply chain risk After widespread coverage, the CrowdStrike outage from 19 July 2024 hardly needs an introduction. The outage was caused by a bad security update rolled out by CrowdStrike. Without question, this is one of the most expensive IT outages to date, with significant global impact. million Windows devices.
Disaster Safety
FEBRUARY 12, 2021
. Due to COVID-19, businesses may not be operating at a normal capacity. Some may still be vacant, while others are operating at a reduced capacity or with strict COVID protocols. Maintenance of your facility, whether it is occupied or vacant, may look a bit different than before the pandemic began.
Zerto
AUGUST 18, 2022
These events could be man-made (industrial sabotage, cyber-attacks, workplace violence) or natural disasters (pandemics, hurricanes, floods), etc. Over time, these plans can be expanded as resources, capacity, and business functionality increase. Business Continuity Plan vs. Disaster Recovery Plan.
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