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What Is an Operational Level Agreement (OLA)?

BMC

In today’s technology-driven marketplace, delivering superior IT service management is a requirement. This section of the OLA includes a few main topics, such as: Work requests Service requests Incident management Problem management Service maintenance/ change management Service exceptions 6.

Audit 98
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How Can the PagerDuty Operations Cloud Play a Part in Your Digital Operational Resilience Act (DORA) Strategy by Lee Fredricks

PagerDuty

With over 700 out-of-the-box integrations , PagerDuty can be configured to receive events and alerts from diverse sources, such as cloud and network monitoring tools, security information and event management (SIEM) systems, and change management tools. This radically reduces the mean time to restore (MTTR) the service.

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When You Can’t Rely on a Crystal Ball, Elevate and Invest in Resilience

Fusion Risk Management

But, with the invention of a crystal ball not on the horizon, organizations need an alternate way to gain a complete view of their important business services and be better prepared to prevent a potential disruption before it materializes. TSB was going through a complex IT change management project and experienced some tech issues.

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Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

Identify: Develop the organizational understanding to manage cybersecurity risk to systems, assets, data, and capabilities. Asset management (ID.AM): Your enterprise has identified the data, personnel, devices, systems, and facilities essential to its critical business services. NIST vs. ISO: What’s the difference?

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Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

Identify: Develop the organizational understanding to manage cybersecurity risk to systems, assets, data, and capabilities. Asset management (ID.AM): Your enterprise has identified the data, personnel, devices, systems, and facilities essential to its critical business services. NIST vs. ISO: What’s the difference?

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Purity//FA 6.4: Effortless Workload Mobility and Foolproof Security

Pure Storage

Many other users also have needs, such as compliance and regulations, that require environments with slower change management and stringent industry certifications. With most enterprise storage, this isn’t quick or easy, and requires taking business services offline. With Purity//FA 6.4,