Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Media Consulting 52

Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Business Continuity Media 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services. The post Travelex – A Crisis Communications Review appeared first on PlanB Consulting.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services. The post Travelex – A Crisis Communications Review appeared first on PlanB Consulting.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2022

Conclusion When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. The post Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022 appeared first on PlanB Consulting.

Communications 52

Communications Publishing Advertising B2C 52

Plan B Consulting

JANUARY 9, 2022

When you provide B2C services and have a large public customer base, you cannot hide a cyber incident. The post Amedia AS Cyber Hack Case Study: A review of their crisis communications from 28th December 2021 – 7th January 2022 appeared first on PlanB Consulting. Conclusion.

Communications 52

Communications Publishing Advertising B2C 52

Plan B Consulting

FEBRUARY 20, 2023

This is a B2C business whose website on the front page says, “pride ourselves on offering customer service of the highest level”. appeared first on PlanB Consulting. The tone given in all statements and in the information given to customers has been very corporate, factual, and matter of fact.

Media 52

Media Communications B2C Advertising 52