Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Media Consulting 52

Plan B Consulting

JANUARY 23, 2023

My own opinion is that if you are a B2C organisation and hold lots of external personal data, you have to declare it so those whose data you hold are aware of it. They are a B2C company, and had information on the cyber incident buried deep in their website which was only there if you wanted to find it.

B2C 52

B2C Internet Business Continuity Media 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services. Their B2B involves supplying currency services to a number of banks.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. I always think that B2C incidents are a lot more difficult to manage than B2B services. Their B2B involves supplying currency services to a number of banks.

Communications 52

Communications B2B B2C Banking 52

PagerDuty

NOVEMBER 10, 2021

Whether B2B or B2C, modern customer expectations for digital, hybrid, and omnichannel experiences are higher than ever: everything must be seamless and available 24/7, 365 days a year. With this focus on digital, all eyes are on technical leadership to deliver.

B2C 52

B2C B2B Architecture Technology 52

arunpraka shray

SEPTEMBER 25, 2020

Shift from B2B to B2C direct communication : If the customer can boast of ‘I know the CEO of this organization’ is a sure shot loyal and a repeat buyer of the brand. Even the Product teams can be regularly in touch with the customers.

B2C 52

B2C B2B Banking Manufacturing 52

Pure Storage

OCTOBER 20, 2021

The company modernizes HR departments by putting B2C ease and innovation into B2B software, transforming disparate functions into value drivers. Cloud-based human resources (HR), finance, and planning software company Workday also nails the relationship aspect of modern CX.

B2B 72

B2B B2C Strategic Technology 72