Plan B Consulting

JANUARY 9, 2020

Many of the issues I am about to comment on are covered in our Managing and Preparing for Cyber Incidents course, so even though it is too late for them, you might want to consider coming on the course to understand how to prepare your organisation for managing a cyber incident.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

Many of the issues I am about to comment on are covered in our Managing and Preparing for Cyber Incidents course, so even though it is too late for them, you might want to consider coming on the course to understand how to prepare your organisation for managing a cyber incident.

Communications 52

Communications B2B B2C Banking 52

NexusTek

SEPTEMBER 26, 2019

Managing expectations by clearly laying out objectives, will keep everyone on the same page. Whether youre B2C or B2B, when you love what you do, its infectious. The atmosphere here is very open and management is approachable and open to suggestions. We all need purpose to not only thrive but also to be happy.

B2C 52

B2C B2B Management Security 52

PagerDuty

NOVEMBER 10, 2021

Whether B2B or B2C, modern customer expectations for digital, hybrid, and omnichannel experiences are higher than ever: everything must be seamless and available 24/7, 365 days a year. Not having an effective way of managing incidents can also hurt revenues.

B2C 52

B2C B2B Architecture Technology 52

arunpraka shray

SEPTEMBER 25, 2020

Even in 2016, the customer service recovery e-mail from a luxury car major used to read something like this: “Thank you for your message addressed to __, Chairman of the Board of Management of _ and Head of _ Cars. We are sorry that you and your friend’s experience with _ has not met your expectations.

B2C 52

B2C B2B Banking Manufacturing 52