Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. Their B2B involves supplying currency services to a number of banks. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Banking 52

Plan B Consulting

JANUARY 9, 2020

The first point to note is that they are both a business-to-business (B2B) and business-to-customer (B2C) organisation. Their B2B involves supplying currency services to a number of banks. I always think that B2C incidents are a lot more difficult to manage than B2B services.

Communications 52

Communications B2B B2C Banking 52

PagerDuty

NOVEMBER 10, 2021

Whether B2B or B2C, modern customer expectations for digital, hybrid, and omnichannel experiences are higher than ever: everything must be seamless and available 24/7, 365 days a year. With this focus on digital, all eyes are on technical leadership to deliver.

B2C 52

B2C B2B Architecture Technology 52

Pure Storage

OCTOBER 20, 2021

It’s a classic B2B pitfall—and a huge missed opportunity. The company modernizes HR departments by putting B2C ease and innovation into B2B software, transforming disparate functions into value drivers. Companies should consider the sale as the start of the experience.

B2B 72

B2B B2C Strategic Technology 72

arunpraka shray

SEPTEMBER 25, 2020

Shift from B2B to B2C direct communication : If the customer can boast of ‘I know the CEO of this organization’ is a sure shot loyal and a repeat buyer of the brand. Even the Product teams can be regularly in touch with the customers.

B2C 52

B2C B2B Banking Manufacturing 52