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What Is an Operational Level Agreement (OLA)?

BMC

In today’s technology-driven marketplace, delivering superior IT service management is a requirement. This section of the OLA includes a few main topics, such as: Work requests Service requests Incident management Problem management Service maintenance/ change management Service exceptions 6.

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How Can the PagerDuty Operations Cloud Play a Part in Your Digital Operational Resilience Act (DORA) Strategy by Lee Fredricks

PagerDuty

With over 700 out-of-the-box integrations , PagerDuty can be configured to receive events and alerts from diverse sources, such as cloud and network monitoring tools, security information and event management (SIEM) systems, and change management tools. This radically reduces the mean time to restore (MTTR) the service.

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Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

How to prepare for a NIST Audit: Checklist What is a security impact analysis? Additionally, we’ve included links for deeper exploration and a practical guide to preparing for a NIST compliance audit. AU – Audit and Accountability: Keeping detailed logs to monitor and analyze actions that could affect security.

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Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

How to prepare for a NIST Audit: Checklist What is a security impact analysis? Additionally, we’ve included links for deeper exploration and a practical guide to preparing for a NIST compliance audit. AU – Audit and Accountability: Keeping detailed logs to monitor and analyze actions that could affect security.