Remove Audit Remove Authorization Remove Business Services
article thumbnail

What Is an Operational Level Agreement (OLA)?

BMC

In today’s technology-driven marketplace, delivering superior IT service management is a requirement. This section of the OLA includes a few main topics, such as: Work requests Service requests Incident management Problem management Service maintenance/ change management Service exceptions 6. Include terms and conditions.

Audit 95
article thumbnail

Operational Resilience for Financial Services: The View from APAC

Pure Storage

Some of the highlights include: Singapore The Monetary Authority of Singapore (MAS) has long been proactive when it comes to operational resilience, first introducing business continuity guidelines in 2003 and continuing to expand and refine its approach.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Can the PagerDuty Operations Cloud Play a Part in Your Digital Operational Resilience Act (DORA) Strategy by Lee Fredricks

PagerDuty

PagerDuty works on a service-based model – think identified Important Business Services (IBS) from the PRA regs – and routes alerts directly to the most appropriate teams and individuals who have the necessary expertise to handle the situation. This radically reduces the mean time to restore (MTTR) the service.

article thumbnail

Preparation Continues for the Digital Operational Resilience Act

Fusion Risk Management

While the methodology or framework for resilience may differ, the expectations are clear: businesses must adapt to the changing environment, mitigate potential impact, and continue to deliver important services to customers. Audit Access. Oversight Framework. Information Sharing.

article thumbnail

The Digital Operational Resilience Act is Finalized – Now is the Time to Act

Fusion Risk Management

The regulation is intended to make compliance obligations less confusing and provide greater security for consumers by creating unified standards for third-party risk monitoring, performance, and auditing. . Financial institutions and their supervisory authorities will help to define a critical TSP by undergoing a risk assessment.

article thumbnail

Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

How to prepare for a NIST Audit: Checklist What is a security impact analysis? Additionally, we’ve included links for deeper exploration and a practical guide to preparing for a NIST compliance audit. AU – Audit and Accountability: Keeping detailed logs to monitor and analyze actions that could affect security.

article thumbnail

Guide: Complete Guide to the NIST Cybersecurity Framework

Reciprocity

How to prepare for a NIST Audit: Checklist What is a security impact analysis? Additionally, we’ve included links for deeper exploration and a practical guide to preparing for a NIST compliance audit. AU – Audit and Accountability: Keeping detailed logs to monitor and analyze actions that could affect security.