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To respond with agility, the engineering department takes a modern, buy-over-build approach, leveraging microservice architectures and dev/test platforms as a service. For example, our technology partner VMware uses customer data in two ways to extend and modernize its CX. It’s a classic B2B pitfall—and a huge missed opportunity.
The adoption of DevOps and cloud technology has rotated around unlocking agility and scale as a competitive advantage to attain and keep these digital customers. As with any complex systems, technology will break down and trends show that digital incidents are on the rise across the board. But digital is hard.
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