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Myth vs. Reality: Lessons in Reliability from the July 19 Outage by Paula Thrasher

PagerDuty

There was clearly a big outage and I quickly checked our systems at PagerDuty. Major outages happen multiple times per year, so frequently that we have an internal dashboard (colloquially referred to as “the internets are broken”). His team had just started implementing AIOps when the outage hit.

Outage 52
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Myth vs. Reality: Lessons in Reliability from the July 19 Outage by Paula Thrasher

PagerDuty

There was clearly a big outage and I quickly checked our systems at PagerDuty. Major outages happen multiple times per year, so frequently that we have an internal dashboard (colloquially referred to as “the internets are broken”). His team had just started implementing AIOps when the outage hit.

Outage 52
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APAC Retrospective: Learnings from a Year of Tech Outages – Dismantling Knowledge Silos by David Ridge

PagerDuty

At this point in the incident lifecycle you have controlled the fire hose of alerts coming from sources all around your organisation, and you have automated the mobilisation of the correct on-call responder only for the relevant actionable items. Want to Learn More?

Outage 52
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Introducing Enhancements to the PagerDuty Operations Cloud: Building Operational Resilience for the Modern Enterprise by Madeline Zemer

PagerDuty

Global outages and disruptions have become an inevitable reality for the modern enterprise. Gathering learnings from outages and transforming them into proactive improvements. Global Intelligent Alert Grouping is now available in early access for AIOps customers. Sign up here. Ready to future-proof your operations?

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Modernize your Operations Center and Build Operational Resilience with the Latest Features from PagerDuty by Cristina Dias

PagerDuty

Global IT disruptions and outages are becoming the new normal, testing the operational resilience of businesses everywhere. With manual processes and eyes-on-glass methods to handle this information, operations center engineers experience alert fatigue, making them prone to missing key signals and incorrectly prioritizing issues.

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APAC Retrospective: Learnings from a Year of Tech Turbulence by David Ridge

PagerDuty

. ——————————– Part 1: Detect: Filtering the Noise In the midst of all the chaos from recent outages and incidents this year, we would bet that somewhere in all the noise was the alert that truly mattered. People are becoming numb to alerts, making them less effective.

Alert 52
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Mastering IT incident management: best practices and strategies 

everbridge

Understanding the impact of IT incidents Every day, operational issues such as IT outages and data breaches disrupt business operations. Proactive communication : limiting communication to email and SMS can result in missed alerts.