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Journey to Adopt Cloud-Native Architecture Series: #3 – Improved Resilience and Standardized Observability

AWS Disaster Recovery

APRIL 27, 2021

In this blog, we talk about architecture patterns to improve system resiliency, why observability matters, and how to build a holistic observability solution. As a refresher from previous blogs, our example ecommerce company’s “Shoppers” application runs in the cloud. This enables alerts when we are close to reaching quotas.

Architecture

Architecture Resilience Application Backup

PagerDuty joins forces with Datadog and Salesforce Service Cloud by Jorge Villamariona

PagerDuty

SEPTEMBER 15, 2022

For example, whenever a metric falls outside a designated range, Datadog sends a signal to both PagerDuty and Salesforce to alert the entire organization about a problem. Leveraging our joint architecture, First Contact Resolutions increase, and at the same time Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) are reduced.

eCommerce

eCommerce Communications Alert Application

Journey to Adopt Cloud-Native Architecture Series: #3 – Improved Resilience and Standardized Observability

PagerDuty joins forces with Datadog and Salesforce Service Cloud by Jorge Villamariona

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