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United Airlines when they dragged a passenger, David Dao Duy Anh, off one of their planes, were only able to get the story of the front page by compensating him. This list was taken from ‘Ongoing Crisis Communication: Planning, Managing, and Responding’ by W Timothy Coombs.
United Airlines when they dragged a passenger, David Dao Duy Anh, off one of their planes, were only able to get the story of the front page by compensating him. This list was taken from ‘Ongoing Crisis Communication: Planning, Managing, and Responding’ by W Timothy Coombs.
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