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” You can outsource the activity to the vendor but not the risk. In these times of the See-Through Economy , even a beloved brand like Southwest Airlines could rely on outdated technology leaving your employees stranded on holiday or show up in support of political causes that may not align with your customers’ values.
The three largest airlines in the world temporarily had to ground their fleets, but only one stood out a week later as still struggling to get back up and running – and taking a massive financial loss whilst its CEO attended the Olympic Games 6. They also own all of the downside though and all of the risk – including third-party risk.
Whenever I am training I always point out ‘you can outsource the activity but not the risk’. United Airlines broke David’s Taylor Guitar during a flight and after spending nine months trying to get compensation from the company, wrote the song ‘United Breaks Guitars’ which went viral with millions of hits on YouTube.
Whenever I am training I always point out ‘you can outsource the activity but not the risk’. United Airlines broke David’s Taylor Guitar during a flight and after spending nine months trying to get compensation from the company, wrote the song ‘United Breaks Guitars’ which went viral with millions of hits on YouTube.
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