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In todays bulletin, Charlie discusses Heathrow Airports recent power outage and gives advice on how we can learn from the event. There was another news item suggesting that airlines had raised concerns about power issues in the months preceding the incident. The airlines communications were not sympatheticto Heathrows situation.
I think with cyber threats and power outages being the focus of the moment, occupying us business continuity folks, we have forgotten about a good old threat: the computer outage. If air flights only ran from 9-5, then airlines could do some evening work to catch up. Can airlines ever provide enough information?
Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. The post The British Airways IT Outage – An Alternative View appeared first on PlanB Consulting.
Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. The post The British Airways IT Outage – An Alternative View appeared first on PlanB Consulting.
million bags lost by US airlines in 2022, checking a bag can feel like a big leap of faith. Alaska Airlines is allowing customers to purchase electronic bag tags so they can check in their bags via the airline’s mobile app and skip check-in lines entirely. Airlines are also trying to take the guesswork out of layovers.
This eliminates the complicated and time-consuming process of planning and executing multiple workload outages while data is moved and then cut over to the new array. This will present a system stability problem in an unexpected component outage because critical data will be lost.
This wasn’t just a blip; it was the largest outage in IT history. While a fix was eventually released , the necessity for manual repairs prolonged the outages, exacerbating the crisis. Nonexistent : The manual fixes and lingering outages showed just how unprepared everyone was. million Microsoft Windows systems to crash.
Two of the latest are Ticketmaster and Southwest Airlines. Alternately, they might acknowledge the possibility of outages but resist investing in BC on the theory that their people are good enough to improvise their way out of trouble if anything does go wrong. This led to a delay of almost 2,000 Southwest flights.
Related on MHA Consulting: Sounds Like a Plan: The Elements of a Modern Recovery Plan Everyone reading this blog will know that the business continuity (BC) recovery plan is something organizations create to help them quickly restore their essential operations in the event of an outage, minimizing the impact on the company.
When a hurricane leads to widespread power outages, flooding, and workforce disruption, for example, an effective disaster recovery plan ensures that IT systems remain up and running and that operations can come back online as soon as possible.
When a regional storm makes travel difficult and causes short-term power outages, for example, an effective business continuity plan will have already laid out the potential impact, measures to mitigate associated problems, and a strategy for communicating with employees, vendors, customers, and other stakeholders.
There have been power outages where people have been off power for a similar length of time and subsequent enquiries with their recommendations have taken place, but nothing seems to improve and we suffer in the same way again. Some organisations, such as airlines and the UK railway system, seem to have a good process in place.
There have been power outages where people have been off power for a similar length of time and subsequent enquiries with their recommendations have taken place, but nothing seems to improve and we suffer in the same way again. Some organisations, such as airlines and the UK railway system, seem to have a good process in place.
There have been power outages where people have been off power for a similar length of time and subsequent enquiries with their recommendations have taken place, but nothing seems to improve and we suffer in the same way again. Some organisations, such as airlines and the UK railway system, seem to have a good process in place.
I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public.
I can understand that it is difficult to communicate accurate information to airport customers when you don’t know how long the delay is going to be, when there are multiple airlines involved and the message needs to be repeated frequently for the public.
Considering the airline database example above, a NoSQL database would, in this case, store semi-structured and unstructured data related to flights such as readings from airplane sensors and gauges, in-flight recordings and comms, GPS and mapping, regional conditions during the flight, and so on.
It’s been interesting to see the accepting attitude of customers that a disruption as large scale as the CrowdStrike outage would occur; ire and blame seems to have only been aimed at individual firms when those organisations have failed to revert to manual or alternative processes and recover within similar time frames to their peers.
This year we had three spine-tingling tales that covered everything from hardware failures and human errors to ominous outages, monstrous migrations, and a blindsiding bioterrorism attack! However, a power outage and backup generator failure led to a communication breakdown. This inexplicable experience still haunts that team today.
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