BryghtPath

MAY 2, 2023

In April 2017, the internet exploded with the viral video of a passenger being dragged from United Express Flight 3411 by security and law enforcement officers in Chicago after refusing to exit the aircraft after the flight had been overbooked. The aftermath of this incident resulted in a significant reputational crisis for United Airlines.

Airlines 96

Airlines Internet Security Consulting 96

Plan B Consulting

FEBRUARY 16, 2018

I hope that if you are reading this bulletin you have plans in place for incident management and product recall, if it is relevant to your industry. I was speaking to an old friend recently, who is a security manager for a number of malls in the Middle East.

Airlines 52

Airlines Media Management Consulting 52

Plan B Consulting

FEBRUARY 16, 2018

I hope that if you are reading this bulletin you have plans in place for incident management and product recall, if it is relevant to your industry. I was speaking to an old friend recently, who is a security manager for a number of malls in the Middle East.

Airlines 52

Airlines Media Management Consulting 52

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications. I have also run numerous exercises for senior management teams and feel confident and comfortable running them.

Communications 40

Communications Media Airlines Crisis Management 40

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications. I have also run numerous exercises for senior management teams and feel confident and comfortable running them.

Communications 40

Communications Media Airlines Crisis Management 40