Marketpoint Recall

MARCH 26, 2019

The longer a company or other organization at the center of the crisis waits to communicate, the more likely that void will be filled by critics. On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That’s exactly what’s happening to Boeing.

Airlines 52

Airlines Crisis Management Management Communications 52

Plan B Consulting

MAY 22, 2015

Thomas Cook’s handling of the deaths of Robert and Christianne Shepherd nine years ago is an example of a company which got its crisis management very, very wrong and caused major damage to its brand and reputation. I recently listened to an excellent podcast with Agnes Day speaking to David Carroll.

Airlines 52

Airlines Outsourcing Crisis Management Consulting 52

Plan B Consulting

MAY 22, 2015

Thomas Cook’s handling of the deaths of Robert and Christianne Shepherd nine years ago is an example of a company which got its crisis management very, very wrong and caused major damage to its brand and reputation. I recently listened to an excellent podcast with Agnes Day speaking to David Carroll.

Airlines 52

Airlines Outsourcing Crisis Management Consulting 52

Plan B Consulting

FEBRUARY 16, 2018

Sites which can be switched on during an incident are called dark sites and have been ready for a long time for the airline industry, who switch them on if they have an aircraft crash.

Media 52

Media Airlines Management Consulting 52

Plan B Consulting

FEBRUARY 16, 2018

Sites which can be switched on during an incident are called dark sites and have been ready for a long time for the airline industry, who switch them on if they have an aircraft crash.

Media 52

Media Airlines Management Consulting 52

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

JUNE 7, 2017

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The impact for United Airlines will be in lost reputation and cash.

Airlines 40

Airlines Internet Publishing Crisis Management 40

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications. I have also run numerous exercises for senior management teams and feel confident and comfortable running them.

Communications 40

Communications Media Airlines Crisis Management 40

Plan B Consulting

NOVEMBER 29, 2019

Charlie looks at Timothy Coombs’ ‘Situational Crisis Communications Theory’ and how you can develop a crisis response strategy from it. For many years I have slightly shied away from crisis communications. I have also run numerous exercises for senior management teams and feel confident and comfortable running them.

Communications 40

Communications Media Airlines Crisis Management 40