Airline FUBAR in 2022
Disaster Zone
AUGUST 18, 2022
Airlines are a major component of our transportation system.
Airlines Related Topics 
Failure in Risk Management: The Turbulent Times of Boeing Airlines
LogisManager
MARCH 14, 2024
Boeing Airlines finds itself amidst a storm of legal challenges, grappling with a series of incidents highlighting systemic issues in its risk management practices. These are only two of at least seven incidents involving Boeing airplanes in March alone. Why is the glaring lack of records a risk management problem for Boeing?
Airlines 
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The Logistics of Flying People from Place to Place Can Be Broken
Disaster Zone
NOVEMBER 3, 2021
American Airlines had 2,000 flights canceled this past weekend.
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How Data Can Take Some Hassle Out of Holiday Travel
Pure Storage
DECEMBER 12, 2022
million bags lost by US airlines in 2022, checking a bag can feel like a big leap of faith. Alaska Airlines is allowing customers to purchase electronic bag tags so they can check in their bags via the airline’s mobile app and skip check-in lines entirely. Airlines are also trying to take the guesswork out of layovers.
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Choosing the Right Crisis Leader
BryghtPath
MAY 2, 2023
The aftermath of this incident resulted in a significant reputational crisis for United Airlines. In April 2017, the internet exploded with the viral video of a passenger being dragged from United Express Flight 3411 by security and law enforcement officers in Chicago after refusing to exit the aircraft after the flight had been overbooked.
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31/07/2014 What can we learn from flight MH17?
Plan B Consulting
JULY 31, 2014
Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. The deadline for the refunds has passed and the airline is not saying how many people have taken up the offer. Our thoughts go out to them.
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31/07/2014 What can we learn from flight MH17?
Plan B Consulting
JULY 31, 2014
Airlines and those who regulate national airlines make a risk assessment on whether airlines should fly over war zones. Malaysia Airlines is owned by the country’s government. The deadline for the refunds has passed and the airline is not saying how many people have taken up the offer. Our thoughts go out to them.
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Is this the end of Ryanair?
Plan B Consulting
SEPTEMBER 29, 2017
This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines. Competition within the cheap airline sector is hotting up with the entry of Norwegian.
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Is this the end of Ryanair?
Plan B Consulting
SEPTEMBER 29, 2017
This week Charlie discusses the ongoing incident with Ryanair and whether the damage to the airline’s reputation will result in the failure of the company. There are precedents for major incidents leading to the failure of airlines. Competition within the cheap airline sector is hotting up with the entry of Norwegian.
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COVID, Meet Cognitive Bias. CB, Meet COVID. You Two Have Much to Talk About!
Alternative Resiliency Services Corp
APRIL 23, 2020
Two examples are child abductions and airline crashes. Similarly, airline crash odds range from 0.0000185% to 0.0000091%, and more people walk away than we think. Availability Bias Availability Bias is the tendency to over-weight risks that are emotionally available.
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IMPACT 2024 Keynote Presentation by Steven Minsky, CEO of LogicManager
LogisManager
MAY 28, 2024
IMPACT 2024 CEO Keynote Duration: 60 Minutes Presenter: Steven Minsky , CEO and Founder of LogicManager Watch On-Demand Here: Related Content Failure in Risk Management: The Turbulent Times of Boeing Airlines How ERM Can Save Your Business from Remote Work Disasters AI Survival Guide: 5 Strategies to Stay Relevant in an Evolving Business Landscape
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27/03/2015 A Threat From Within
Plan B Consulting
MARCH 27, 2015
Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. This shows that the insider threat is recognised by some airlines but not by the aviation authorities as they have not made the ‘never one person alone in the cockpit’ rule, mandatory.
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27/03/2015 A Threat From Within
Plan B Consulting
MARCH 27, 2015
Watching Channel 4 News, it appears that some airlines such as British Airways had already recognised that this was a threat. This shows that the insider threat is recognised by some airlines but not by the aviation authorities as they have not made the ‘never one person alone in the cockpit’ rule, mandatory.
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The British Airways IT Outage – An Alternative View
Plan B Consulting
JUNE 7, 2017
Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. I noticed, with slight amusement, that every business continuity and IT armchair pundit have taken to social media to express their outrage.
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The British Airways IT Outage – An Alternative View
Plan B Consulting
JUNE 7, 2017
Many are asking why the airline didn’t have backup systems, where their planning for this type of event was and why the plan hadn’t been exercised, as this would have greatly improved their response. I noticed, with slight amusement, that every business continuity and IT armchair pundit have taken to social media to express their outrage.
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An Old Threat Returns…Computer Outage
Plan B Consulting
SEPTEMBER 4, 2023
If air flights only ran from 9-5, then airlines could do some evening work to catch up. I suspect there was a sigh of relief among the airlines that it was not their IT system that had failed and caused the issue. In this case, the airlines have no choice but to use NATS, so they can legitimately blame them.
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Leading by (Bad) Example: Companies in the News Show What Not to Do
MHA Consulting
JULY 7, 2023
Two of the latest are Ticketmaster and Southwest Airlines. These helpful negative examples come to us courtesy of Ticketmaster and Southwest Airlines. The Secretary of Transportation tweeted that his agency was watching to ensure the airline took care of all passengers impacted by the outage, and the chairwoman of the U.S.
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8.5 Million Crashes Later: Why CrowdStrike’s Blunder Is Your Risk Management Wake-Up Call
LogisManager
JULY 30, 2024
One company’s screw-up spiraled into a global disaster, hitting everyone from airlines to banks. Third-Party Contagion: When One Falls, We All Fall This incident perfectly illustrates third-party contagion. Welcome to the interconnected digital age, where your risk is my risk, and nobody’s safe from a domino effect.
Non Disruptive Upgrades: The Pure Storage Ship of Theseus
Pure Storage
OCTOBER 8, 2024
Read how Delta Airlines upgraded 30 arrays in less than 30 days to help improve its passenger experience. Legacy vendors may claim they have a similar capability, but it will involve a lot of advanced planning, and array performance will be affected during the process.
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Scary DR Stories 2023 Recap
Zerto
NOVEMBER 6, 2023
This past year, we helped American Airlines with a migration project. Large enterprises, like American Airlines and CVS, are using Zerto to seamlessly protect 1000s of VMs to, from, and between the cloud.
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Covid-19: Elements of a Scenario
Emergency Planning
MARCH 11, 2020
Based on SARS 2003 and early infection rates, a projection for the effect of Covid-19 on the airlines shows a dip for six to nine months (Pearce 2020). Although we hope that they will be temporary, they may well have some lasting effects. For example, civil aviation is particularly vulnerable.
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OLAP vs. OLTP: Comparing Data Processing Systems
Pure Storage
DECEMBER 6, 2023
It’s designed for managing and processing high-volume, real-time transactions.
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IMPACT 2024 Case Study: Leveraging LM 2.0
LogisManager
JUNE 25, 2024
Watch On-Demand Here: Related Content Failure in Risk Management: The Turbulent Times of Boeing Airlines How ERM Can Save Your Business from Remote Work Disasters AI Survival Guide: 5 Strategies to Stay Relevant in an Evolving Business Landscape
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British Airways under fire for leaking passenger info in links
Behavior Group
AUGUST 19, 2019
The post British Airways under fire for leaking passenger info in links appeared first on Behaviour Portugal.
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ICO fines British Airways £20 million for data breach affecting 400,000-plus customers
Behavior Group
NOVEMBER 3, 2020
ICO fines British Airways, data breach, cyber attack An ICO investigation found that the airline was processing a significant amount of personal data without adequate security… Continue reading. The post ICO fines British Airways £20 million for data breach affecting 400,000-plus customers appeared first on Behaviour Portugal.
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The Outrage or Lack Thereof: Lessons Learned from the CrowdStrike Outage
Fusion Risk Management
AUGUST 12, 2024
The three largest airlines in the world temporarily had to ground their fleets, but only one stood out a week later as still struggling to get back up and running – and taking a massive financial loss whilst its CEO attended the Olympic Games 6. They also own all of the downside though and all of the risk – including third-party risk.
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Boeing is doing crisis management all wrong – here’s what a company needs to do to restore the public’s trust
Marketpoint Recall
MARCH 26, 2019
On March 10, Ethiopian Airlines flight ET302 crashed outside Addis Ababa shortly after takeoff, killing all 157 passengers on board. That narrative is being pushed by other airlines, media, employees and airplane safety advocates like Captain Chesley “Sully” Sullenberger. That’s exactly what’s happening to Boeing.
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How Formula 1 Car Sensors Create Data at Every Turn
Pure Storage
DECEMBER 20, 2021
Similar to an airline pilot running a pre-flight checklist, pre-race sensor tests are performed by a data engineer, including calibration checks and tuning for conditions of each track. But what do engineers do with that data? Every circuit is unique, which makes these pre- and mid-race sensor readings so critical.
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From Insights to Action: Navigating Risk Management in 2024 & Beyond
LogisManager
MAY 28, 2024
Watch On-Demand Here: Related Content Failure in Risk Management: The Turbulent Times of Boeing Airlines How ERM Can Save Your Business from Remote Work Disasters AI Survival Guide: 5 Strategies to Stay Relevant in an Evolving Business Landscape
02/04/2014 Mystery of flight MH370
Plan B Consulting
APRIL 2, 2014
This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing. Most airlines have plans in place for this type of incident and their plans were obviously put into action.
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40 02/04/2014 Mystery of flight MH370
Plan B Consulting
APRIL 2, 2014
This week Charlie writes about the ill-fated Malaysian airliner flight MH370. Both the authorities and airline involved have been heavily criticised for their poor communication with the families of the missing. Most airlines have plans in place for this type of incident and their plans were obviously put into action.
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Contingency Planning for Airports
Business Resilience Decoded
DECEMBER 19, 2019
Episode 35: "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co.,
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Contingency Planning for Airports
Business Resilience Decoded
DECEMBER 19, 2019
Episode 35: "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded Episode 35: "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co.,
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Succeeding Amid Persistent Change as an Autonomous Digital Enterprise
BMC
FEBRUARY 1, 2023
Take Southwest Airlines (SWA) as a cautionary tale. The airline is reacting by providing frequent-flyer points to customers affected, launching a new sale to entice customers to fly with them again, and providing bonuses to impacted employees as part of their apology tour.
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Planning to Fail: 10 Common Mistakes Companies Make with Their BC Plans
MHA Consulting
JANUARY 18, 2024
Think of the information an airline pilot might encounter. Such material might have a place in a document’s appendix, but the core of any BC plan document should be succinct, actionable lists telling people what to do. A BC plan is like a pre-flight checklist for an experienced pilot, not a manual explaining how to fly a 787.
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97 Using Dark Websites for Crisis Communication – Three Case Studies
Plan B Consulting
MARCH 22, 2019
This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash. A dark website is a website which is hidden from existing users and only deployed when an incident occurs.
Using Dark Websites for Crisis Communication – Three Case Studies
Plan B Consulting
MARCH 22, 2019
This is particularly common for airline’s, as if they experience a crash and there are casualties, they will take all the colourful adverts off the front of their website and only show links to information about the crash. A dark website is a website which is hidden from existing users and only deployed when an incident occurs.
Highlights from Pure//Accelerate techfest22
Pure Storage
JUNE 16, 2022
In one of the most memorable moments of the event, Rene Lopez, Managing Director, Infrastructure, Delta Airlines, went wonderfully off script, sharing his real-world perspective on Evergreen. . “I With the expanded Evergreen portfolio, we’ve enabled the ability to create customized solutions to address a wide variety of operational needs.
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59 A review of TSB’s communications in response to their failed IT upgrade
Plan B Consulting
MAY 28, 2018
The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? Of course, TSB will lose some customers, but Ulster Bank had a similar incident in 2012 and retained most of the customers they had prior to the event.
Lessons Learned from British Airways: Emergency Landing in Valencia
Plan B Consulting
AUGUST 30, 2019
Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline. Although nobody died or was injured, hearing about BA’s response was a classic example of how not to respond to an incident.
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52 A review of TSB’s communications in response to their failed IT upgrade
Plan B Consulting
MAY 28, 2018
The public have short memories; how many times have we said we are never going to fly using X airline again, only to find ourselves on the same airline three months later? Of course, TSB will lose some customers, but Ulster Bank had a similar incident in 2012 and retained most of the customers they had prior to the event.
Lessons Learned from British Airways: Emergency Landing in Valencia
Plan B Consulting
AUGUST 30, 2019
Lesson 8 – The lady involved in this incident said she regularly flies British Airways, as she sees them as a premier brand and would rather pay the extra money than go with a budget airline. Although nobody died or was injured, hearing about BA’s response was a classic example of how not to respond to an incident.
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Sato - Sakamoto 035
Business Resilience Decoded
DECEMBER 19, 2019
"Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., Business Resilience Decoded: www.drj.com/decoded/ twitter.com/BRDecoded "Contingency Planning for Airports" with Yumiko Sato of Japan Airlines Co., and Noriyuki Sakamoto of Tokio Marine & Nichido Risk Consulting Co.,
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Scenario-specific Crisis Level Plans
Plan B Consulting
APRIL 5, 2022
Airlines are required to have plans and procedures in place for dealing with an aircraft crash, as part of their license to operate. A major fire affecting your only manufacturing site. Through good risk management, all the above events should already be identified and plans for dealing with specific events put in place.
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