APAC Retrospective: Learnings from a Year of Tech Outages: Reactive to Proactive by Leigh Shevchik
PagerDuty
JANUARY 29, 2024
They act as opportunities for strategic learning and operational growth. Taking a strategic and blameless approach to incident reviews transforms them from routine post-mortems to proactive tools for improvement. Mature organisations require the capabilities to look beyond the low level metrics of incident counts and durations.
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