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The First Line of Defense: Customer Service as a Crisis Prevention Tool

Bernstein Crisis Management

When companies train employees not just to respond, but to actively listen and relay insights internally, they become a frontline defense against reputational risk. Small frustrationslike confusing billing, delays in communication, or product glitchesrarely start as crises. This is why customer service should never be an afterthought.

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Communications and Active Shooter Response Planning

Business Continuity Today

The news of two active shooter events one in Buffalo NY and the other at a church in Laguna Woods CA, and mass notification communications mistake by a major city in SoCal are driving the conversation in emergency management. Do you have a plan on how to communicate with your team, your clients, and stakeholders?

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Communications and Active Shooter Response Planning

Business Continuity Today

The news of two active shooter events one in Buffalo NY and the other at a church in Laguna Woods CA, and mass notification communications mistake by a major city in SoCal are driving the conversation in emergency management. Do you have a plan on how to communicate with your team, your clients, and stakeholders?

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How to use your notification system during hurricanes

everbridge

During a hurricane Response team and Emergency Operations Center activation. Notify and assemble emergency response teams. Provide management, response, teams, and constituents with ongoing status updates as the hurricane progresses, gets worse, or gets better. Sustain communications throughout the hurricane.

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What Is a Risk Register, and How to Create One

LogisManager

Response: After identifying and assessing the risk, its essential to create a risk response plan with mitigation strategies that your team can follow should it occur. Enhanced communication: Risk registering allows your team to work together to identify risks and find solutions to these risks.

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What Is Cyber Extortion? Tips for Securing Your Data

Pure Storage

Continuously monitor system logs to detect unusual activity, such as failed login attempts or unauthorized data transfers. Emphasize best practices, such as creating strong passwords, avoiding public Wi-Fi for sensitive tasks, and reporting suspicious activity promptly. Implement continuous monitoring to detect any residual threats.

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How to Create an Emergency Response Plan

MHA Consulting

Due to the rise in work-from-home, the last few years have seen a serious degradation in organizations’ emergency planning and response capability. In today’s post, we’ll look at why it’s important to have a solid emergency response plan and explain how to create one. Develop and write the emergency response plan.