Managing Vendor Incidents: Customer Impact That Isn’t Your Fault by Mandi Walls
PagerDuty
AUGUST 8, 2024
The cloud providers have no knowledge of your applications or their KPIs. Managing vendor relationships often falls to a procurement, finance, or legal team. So much of vendor management is about contracts, payment terms, and SLAs. Email addresses or contact information for your account managers and the vendor’s support team.
Let's personalize your content