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It found that its teams were receiving too many alerts. Without any priority mapping, unnecessary alerts often woke people up in the night. To reduce this alert fatigue, the first step was to gather data. The company pulled a year’s worth of alert history from PagerDuty and identified which services generated the most noise.
The growth of GivingTuesday (which takes place on the Tuesday following Black Friday) from $10 million in nonprofit donations in 2012 to more than $2 billion in 2020 shows that many people in the U.S. Start by reviewing your alert management program and services. Reduce alert fatigue before the holidays. Practice makes perfect.
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